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Deerhuntr's profile

New Member

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2 Messages

Wednesday, January 25th, 2023 3:58 PM

Fixed rural wireless internet speed

Had fixed rural wireless installed a few months. Technician placed the antenna next to my house about 5 feet off the ground. My house sits in a low spot, so I figured it needed to be higher. Neighbor has same service 150yards away, his antenna is on his housetop and he gets >40mbps. I get <5 if it connects at all. 
I can’t spend another day on the ATT support line to India. It gets nowhere…..


Is there another way to get a technician back to my house!?

Community Support

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229.4K Messages

1 year ago

We're here to assist with your internet speeds, Deerhuntr!

 

First, we recommend performing a reboot of your internet equipment using these steps:

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

This can resolve a host of concerns such as the one you are having.

 

Also, do you eperience the slow speeds ith devices connected via ethernet or just Wi-Fi? This will help us identify the cause of your concern.

 

We look forward to hearing back from you!

 

CalebP, AT&T Community Specialist 

Former Employee

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22K Messages

1 year ago

Call DIRECTV as their techs support the installation and maintenance of Fixed Wireless.

The service needs line of sight, if there are or were large trees blocking the direction to the cell tower the tech may have placed on DIRECTV satellite pole ground level, 8 feet pole buried 3 feet deep would leave around 5 feet above ground level.

There is only one tower you are assigned to connect to, if adequate signal cannot be achieved then may need to consider a different ISP … there are other companies that offer cellular hotspot service. 

enter your zip code for list of providers for the zip code… not necessarily your address.

https://broadbandnow.com/

New Member

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2 Messages

1 year ago

Thanks. That’s the best info I’ve been given yet!  
yes there are trees.

And no I didn’t know the antenna is assigned to a specific tower.

this would squash my idea of getting it aimed at the new tower that is closer and in a different direction. 

Former Employee

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22K Messages

1 year ago

From ATT Fixed Wireless website….

  • How fast is AT&T Fixed Wireless Internet?
    Expect speeds of at least 10 Mbps download and 1 Mbps upload. Customers typically experience download speeds of 25Mbps.#
    Data speeds can and will vary depending upon various factors:
    • • In home Wi-Fi® isn't as fast as a wired connection to your Home Wi-Fi Gateway. Use a wired (Ethernet) connection for the best results.
    • • Multiple devices sharing your internet connection can reduce your internet speed.
    • • Internet speed can be affected by factors such as weather, interference from trees, buildings, hills, etc., and network capacity. Learn more at att.com/speed101 and att.com/broadbandinfo.

    # Service performance may be affected by the customer’s proximity to a cell site, capacity of the cell site, number of other users connected to the same cell site, surrounding terrain, radio frequency interference, applicable network management practices, and applications used. Typical speeds are not guaranteed and individual results will vary.

A hotspot could connect to several different towers using range of bands, frequencies. Can be relocated such as camping, RVing, vacations, etc.

Fixed Wireless is assigned to a single tower using band 30 (2300MHz), cannot be moved, requires solid connection… trees, hills, weather, etc.

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