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New Member

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1 Message

Wed, Jan 22, 2020 2:39 AM

Engineering Contact

I have service right next door to my house. I've been trying to get a terminal setup for weeks. What is the engineering contact? This is very frustrating. This is in the Chatsworth area of Los Angeles.

Responses

Constructive

Employee

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6.2K Messages

4 weeks ago

really no direct contact for a particular workgroup, need to call the 800 number

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New Member

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3 Messages

@Constructive I keep having the same exact issues. I actually live in a townhome and my home is the middle unit. Ironically, my neighbors have service (which they advised they had to go through (Edited per community guidelines) for) but I don’t. My builder has confirmed the conduit has been ready for two weeks. Over the last few weeks, I’ve spent at least 10hours on the phone with At&t and Spoken to a countless number of representatives even went as far as going to the local store but they all keep saying that my address is not serviceable in their system but they agree it doesn’t make sense. Finally someone told me today they would submit a ticket to the technician’s engineering manager on my behalf. I have been in my home for nearly 1 month. It’s frustrating to say the least. If you can provide any other advice aside from contacting the 800 # which I’ve called at least 7 times, this would be highly appreciated. Thank you

(edited)

davemize

ACE - Professor

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1.1K Messages

See response to your other post.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
davemize

ACE - Professor

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1.1K Messages

4 weeks ago

What do you mean by "terminal setup"? Serving terminals provide service to a small group of homes or MDUs; if the home next to you has service, then there's a terminal nearby. If this nearby terminal has no available connections, then your only option is to wait for a nearby service cancellation, freeing up a connection. It's unlikely that another terminal would be installed anytime soon.

Does your address show service available when checking on att.com? If not, you need to call 800.288.2020 and request an address validation. Be prepared to provide the address of your neighbor(s) that has service. This process can take up to three weeks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.