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3 Messages

Sunday, June 7th, 2020 8:01 PM

DSL connection only works on one phone jack?

Lately, I've been having trouble with unstable internet connection.

My router is in the basement, while my computer is on the second floor. Sometimes, the internet disconnects itself and I'm left with a "No connection" page. I decided that it'd be better for me to move the router to my room for an ethernet connection. However, when I tried to connect my router to the DSL plug in my room, Broadband 1 and 2 started blinking red. I tried it in different rooms as well, but the only jack that it worked in was the one in the basement.

Is there a way for me to make the phone jack in my room work for DSL as well?

I have the NVG589 model.



18.6K Messages

3 years ago

You'd have to rewire it to the jack you want to use, at the NID if all wiring goes back to it.

ACE - Expert


22.6K Messages

It sounds like the jack is not wired to the NID as @spoom2 suggested. What I did when we had DSL was to run a dedicated wire to the phone jack that I wanted to use. We still used the kitchen land line and bedroom landline so I placed the filter inside the NID (we had one of the newer modular ones) so the landline phone lines were filtered at the RJ-45 Test jack and the DSL line was dedicated and ran straight to the phone jack in another room where the DSL modem was. One filter covered the house with nothing dangling at the phone jacks.


AT&T Cell Booster Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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