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psychest's profile

Tutor

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4 Messages

Mon, May 8, 2017 2:16 AM

Does the technician need to know that I want a new wall jack installed beforehand?

I spoke to four different people and I never got a straight answer. I'm having internet 50 installed on Saturday. I want the modem set up in a particular room but this room does not have a phone wall jack already in it. As I understand it, the modem has to be connected to the phone wall jack. My question is, can I make this request when he arrives or does it need to be added to work order? Basically, does the technician need to know that I want HIM to perform additional work outside of the standard install? I've been told it's $55 to install a new wall jack, which is no problem, but I never got a straight answer to my question. Also, I have a landline/POTS line.  Again, there is no wall jack in this particular bedroom. Can the service technician while installing the new wall jack for the internet wire it so a POTS line can be hooked up from the same wall outlet? Basically, I want a wall jack where an internet modem and regular telephone can be hooked up. I've gotten conflicting answers to this question.

 

I got this explanation from an employee at this forum answering another question: "If you have a POTS line, desiring a jack in the room means rewiring the jack and installing a two port jack/wallplate, one for gateway connection, the other for phone line coming from POTS distribution."  This set up is exactly what I want.  A two port wall plate. One port for the internet connection and one for the land/POTS line.  Is this possible? Can the internet tech do this while installing the internet? Or would this be something that the landline technician would have to do?

192kHz

Employee

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540 Messages

5 y ago

Is this possible?

It is 🙂

The technician will essentially be running you a new Cat5 line to your desired room (the one you said does not have a phone jack already)

Cat5 has 4 pairs so even if they have you on bonded pair (2 pairs) to give you 50mbps that still leaves 2 extra. So the POTS can been hooked up from the NID and sent over to this new cable.

The wire tech should be able to handle the POTS. It's already right at the side of your house, its just a matter of hooking up that new pair to the rest of the POTS distribution in the NID.

Communicate with the technician and let him or her know what you want and where.

_xyzzy_

Expert

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15K Messages

5 y ago

If it were me I would discuss this with the installer so you both can agree exactly what the plan is to pull the wire.   If you leave it solely to the installer you may not like what you get with respect to where holes are drilled through your walls.  Perhaps you can come up with a compromise that's feasible for the installer and can live with.

 

Of course this is just me talking since I'm a bit anaI/obsessive where holes get drilled through my walls. Smiley Happy

Tutor

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4 Messages

5 y ago

From @192kHz

 

Is this possible?

It is Smiley Happy

The technician will essentially be running you a new Cat5 line to your desired room (the one you said does not have a phone jack already)

Cat5 has 4 pairs so even if they have you on bonded pair (2 pairs) to give you 50mbps that still leaves 2 extra. So the POTS can been hooked up from the NID and sent over to this new cable.

The wire tech should be able to handle the POTS. It's already right at the side of your house, its just a matter of hooking up that new pair to the rest of the POTS distribution in the NID.

Communicate with the technician and let him or her know what you want and where.

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For @192kHz

Thank you for the information.  My concern is if he needs to know this information before he comes to install the internet.  I have asked via chat and phone customer service to put this request in the notes so that the tech won't be surprised since I'm asking for something outside of the normal installation.  I don't know if they did or not. I was also told that this would only cost $55 extra. That sounds low. Do you know if that price is correct?

 

Another wrinkle: The house is already hooked up with Comcast for cable.  I'm moving in someone but want to keep the bills separate so that's why I went with ATT for internet and phone (I work from home so I require a POTS instead of digital/VOIP). Will the presence of Comcast cable cause an issue? I have asked this question on numerous occasions and again get numerous answers.

++++++++++++++++++++++++

From @my thoughts

 

If you had to get a cat5e cable from the NID where the wiring comes into the residence to your desired location, how would you do it? 

Basement access, unfinished, gateway in basement or main floor, just drill a hole and place the wire?

Finished basement with no access or no basement... Run the cable along the side of residence, drill a wall into exterior wall and place cable/jack?

 

For @my thoughts

****No basement. He'll have to drill a hole. Run the cable along the side of the residence, drill a wall into exterior wall and place cable/jack.  This is a three bedroom house and every other bedroom has a phone jack in it.  They just drilled a hole in those rooms. I had to be difficult and pick the room without the wall jack already installed.*************

 

50M internet should be VDSL FTTN copper most likely bonded (two pair) but if your distance from VRAD is short enough may be a single pair. The tech should be installing and testing the ATT Branded Jack which has the two ports in a single wall plate. 

 

Generally if your getting Uverse internet, you are also getting Uverse VoIP service (phone signal comes from the gateway) not a POTS line. If you have a bundle price for internet/phone this is Uverse VoIP... One bill for both with a discount.

 

For @my thoughts

************Not getting VOIP just internet.  Would love VOIP instead of POTS (cheaper) but I work from home and the company I work for stipulates that I must use a regular landline-POTS.  They say it's the most secure.***************

 

If your getting or keeping POTS service, no bundle, no discount, two separate billing accounts/statements. ***I'm aware.  It's a write off so I'm fine with it. Thanks though****

 

With Uverse VoIP, if have a base station with wireless extenders could just place the base unit next to the gateway... If wish to use other jacks in the residence then the VoIP would need to be back feed into house during. Again using a single pair (normally green) within the 4 pair cat5e wire.

Tutor

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4 Messages

5 y ago

From @my thoughts

Additionally, instead of editing above post, for best WiFi coverage should be as close to center of residence as possible which means an interior wall... If house wrap, may have wiring also running around the room unless have a small residence (800-900 sq feet) where the exterior wall is OK.

 

Remember WiFi signal is strongest when passing thru minimum number of objects and object density is small. Air then drywall preferred over plaster, metal (heating vents, refrigerator, etc) or brick (fireplace) note... Mirrors are metal (tin/silver), the larger the mirror the more the WiFi signal will be reflected instead of passing thru.

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Thanks for the info.  Although Wifi will be used for cell/tablet, the laptop must be hard-wired at all times (I work from home so this is a requirement).  I'm the only one that will be using the internet so that's why everything will be in the room with me. Thanks again for the quick response. Hopefully the tech will be able to work it all out when he comes this weekend.

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