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tdbarry79's profile

Contributor

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2 Messages

Mon, Feb 25, 2019 5:06 PM

Corporate monster who cares ZERO about cusotmers?

Review should be a NEGATIVE 100. This has become the most horrific company I've ever had to deal with. They're nothing but a corporate monster that really doesn't care about customers. We've had Direct TV and Internet from them for years. The end of January our Internet went out, a tech came out and was at our house for 8-1/2 hours, checked all the lines from the box 3 blocks away to the pole to our house, etc., and also replaced the modem, still nothing. The next day, we were on the phone with the same tech for almost 2 hours troubleshooting further with no change. It was determined that AT & T messed up the software connected to our account, the resolution, PER THE TECH, was for us to call and cancel the service, then reinstate. Long story short, I have been on over 15 phone calls and chats, spoken with over 20 people, been told 3 times that I would receive a call back-HA, one was from the "Loyalty" department, they never called back either. A tech was scheduled to come back on Thursday (to check the lines and equipment that WAS ALREADY DONE), I received 3 text messages confirming the appointment; took yet another day off without pay, no one showed up. Last attempt, 3 days ago I called (AND EVERY TIME I CALL, I have to go through this whole story AGAIN about the crap I've been through-this was THEIR screwup, yet it's become my problem-not ONE of them takes the time to read back through the details on all of the contacts I've had with them. Also, they were going to give me a "deal" and not only charge me $10 more a month for Internet, but also had to do a credit check first-we've had our monthly payment automatically debited from our checking account for decades, and THEY WANT TO DO A CREDIT CHECK? Asinine), was assured that it was "her job to fix this for us", said would get a tech out on Saturday, and would call me back, of course she never did. I am just weary, defeated, past the point of extreme anger. working up the energy to call and cancel everything, Direct TV and Internet, but know I have to go through the annoyance with talking to probably 6 more people. They hold you emotionally hostage, (and I'm sick of talking to people in the Phillipines, I want to speak with someone in the US and when I ask, I just get another person overseas). For this I pay over $200 a month, and it's been over a month since I've had internet at home. So DONE with AT & T. I would LOVE for the CEO and corporate executives at AT & T to make some phone calls to their service department and see what kind of horror they are put through. But they won't, because no one cares...

sandblaster

ACE - Expert

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53.4K Messages

3 y ago

Moved from wireless. Suggest you file an FCC or BBB complaint before giving up. That will get you a response from ATT’s Office of the President. If they can’t get your issue fixed, no one can. 

Contributor

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2 Messages

3 y ago

That is a GREAT IDEA! Thanks so much for your input!
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