Need help connecting your router?
Onetimeonly's profile



1 Message

Wed, Oct 23, 2019 3:53 AM

Constant installation loop

So I reset my router because we were having internet problems. Now my router no longer has the name we have it or the password. It's as if it was brand new. That's nothing to me, really.


The real problem is when I try to sign into the internet, i get sent to the at&t installation site. Eventually I go through the steps and when it gets to activate, it refreshes the page and makes me go through the steps again. And again. And again. Please help


Community Support


192.3K Messages

3 y ago

Hello @Onetimeonly,

That's not the experience we want anyone to have, let's see what we can do. I'll be inviting you to a PM (private message) to further investigate. Please look in your inbox for a message from me.

Mihai AT&T Community Specialist

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.