Charge for service call
Week ago experienced a lightning storm that knocked out my ATT gateway, water heater ect. Several neighbors also lost equipment. I contacted ATT, they sent out a new gateway but the internet was still slow and dropping connections. I wondered about the service box at back of house making being damaged from the lighting. I asked for a tech to come out and look at the wiring outside of the house thinking that it was damaged from the lighting strike.
He did not see any burnt wire at the hookup box, he then says goodbye and leaves. Get a knock at the door and he has his ipad and wanted me to sign for a $100 dollar charge as he didn't find a burned wire or anything. Also, did NOT let me know about the charge up front only after he was finished, the repersentative on the phone did not mention the possible charge.
I am looking at other internet providers right now but was wondering if anyone else had experienced this kind of treatment from ATT?
I may have to pay the $100 after they send it over to collections but I will spread my story far and wide on the internet.