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Need help connecting your router?
annikahansen81's profile

New Member


1 Message

Friday, February 17th, 2023 3:29 AM

Can't setup modem

I just got my gateway and it won't setup

Community Support


232.9K Messages

1 year ago

Hey annikahansen81, we can help you set up your gateway!


We have a video on our website that covers how to connect your Internet service, as well as a setup guide with the following steps:

  1. Sign in to Internet support.
  2. Scroll to Fix an issue.
  3. Choose Set up equipment.
  4. Follow the prompts to get the guide for your service.

If this is not a new installation and you're just setting up a replacement, use our guide on how to Install your replacement Wi-Fi gateway.


If you need further assitance with setting up your gateway, let us know exactly what happens when you follow the appropriate steps.


Aminah, AT&T Community Specialist

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