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mlee705's profile

Contributor

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1 Message

Thu, Aug 16, 2018 12:09 AM

Can't Get Internet Installed Until Pre-Existing Line is Canceled

Hi - first of all, I'm an AT&T employee.

 

I'm moving and called to set up my AT&T fiber internet at the new address. I was informed that a pre-existing line is already open at the new property, so I wouldn't be able to install my internet until that line is closed. The problem is that the previous tenant had Spectrum, not AT&T, so we have no idea who even opened the original line. 

 

How can I get this resolved ASAP? 

ATTHelp

Community Support

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179.9K Messages

3 y ago

Hey, @mlee705!

It sounds like the previous tenant may have had some AT&T services registered at that address. We'll be sending you a private message to do some investigating so we can help you proceed with that move.

You can find and respond to the private message in your Forums Inbox.

We look forward to speaking with you.

John, AT&T Community Specialist

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