HBO Max - where HBO meets so much more!



1 Message

Sat, May 6, 2017 5:50 AM

Can anyone tell me why I can't get Netflix.

I have moved and my Direct TV was reconnected promptly, however I can't get Netflix. Each time I attempt to watch Netflix I receive the same message. (You are not connected to the internet. Please check your connections and try again) Of course I am connected to the internet. Can anyone help me.


Accepted Solution

Official Solution

my thoughts



15.3K Messages

3 years ago

You said DirecTv was installed, not that your internet service was installed....

DirecTv satellite service does not offer or provide an internet connection, for that you need an ISP such as ATT Internet, Century Link, Frontier, local cable company, etc. 



*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.