Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
Need help connecting your router?
Nuland's profile

New Member


1 Message

Tuesday, January 10th, 2023 11:21 PM

Broadband Wall Jack

My broadband is showing solid red.  Is this why?

Community Support


215.4K Messages

5 months ago

Glad to assist with your broadband concern, Nuland.


A solid red broadband light means that there is no signal on a line. We recommend having a technician come out to determine the exact cause. There may be a $99 fee, if it's determined that the problem was caused by the damaged jack.


We'll send you a DM to begin. Look for the chat icon in the upper right corner of the page.


Aminah, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.