Glad to assist with your broadband concern, Nuland.
A solid red broadband light means that there is no signal on a line. We recommend having a technician come out to determine the exact cause. There may be a $99 fee, if it's determined that the problem was caused by the damaged jack.
We'll send you a DM to begin. Look for the chat icon in the upper right corner of the page.
My broadband is showing solid red. Is this why?
ATTHelp
Community Support
•
215.4K Messages
5 months ago
Glad to assist with your broadband concern, Nuland.
A solid red broadband light means that there is no signal on a line. We recommend having a technician come out to determine the exact cause. There may be a $99 fee, if it's determined that the problem was caused by the damaged jack.
We'll send you a DM to begin. Look for the chat icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
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