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Need help connecting your router?
thole65's profile

Contributor

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1 Message

Tuesday, October 14th, 2014 3:38 AM

Broadband service is not available (Message ID: NAD-3302)

Warning: Broadband service is not available (Message ID: NAD-3302)

The Motorola NVG589 device could not connect to your Broadband service.

This can occur due to emergency network maintenance or other unforeseen temporary service disruptions. The Service|Internet LED light on the front of the system will automatically turn green once the problem has been resolved, typically within a short period.

If this condition persists for more than 15 minutes, please contact the AT&T Help Desk at 1-800-288-2020.

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For some reason, I unplug the power cord and plug it again. After that it show me a message like that and I can't use the internet any more. So how can I resolve it .. Thanks so much : D 

Contributor

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1 Message

5 years ago

I’m having the same issue, I’ve tried resetting the modem and it still pops up. The service was down due to lack of payment, but they made a payment and now the broadband 1&2 flash red and still nothing. 

Contributor

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2 Messages

5 years ago

I’m having the same issue but NAD 2302 not 3302. I have tried the reset button several times. Not being able to access broadband with Pace. I called my local AT& T store in St. Augustine FL and the rep said he had three other calls with the same issue. I think it’s an AT&T problem. He told me to try and reset my router last night or today. Can you please confirm it’s an AT&T issue?

Contributor

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2 Messages

5 years ago

I am having the same issue but noted NAD 2302’ not 3302. Pace. I called the local Saint Augustine store and the rep said 3 other people had called having issues connecting to broadband. The rep told me to try resetting the router again last night or today. I think this is an AT&T issue. Resetting isn’t working. I unplugged the green cord also and reconnected it. Can you please confirm if this is an AT&T issue? If it is, what is the estimated fix time. Does this have anything to do with 5G installations?

New Member

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2 Messages

3 years ago

this didnt help one bit

New Member

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2 Messages

3 years ago

this didnt help

Community Support

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231.5K Messages

3 years ago

Hello, @hdieije, thank you for reaching out.

 

What is it that you need help with exactly?

 

Since this post is several years old, we recommend creating your own new post with all the details of your issue so we can help.

 

We'll be here when you're ready!

 

Aminah, AT&T Community Specialist

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