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Alice639's profile

Contributor

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4 Messages

Wednesday, October 10th, 2018 5:33 PM

Closed

Broadband red light

I tried installing my Uverse internet and did everything that the instructions said, but the broadband light is still red. 

This conversation has been merged. Please refer the main conversation:

Issues with Blinking Red Broadband or Services Down

Accepted Solution

Official Solution

Community Support

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232.2K Messages

6 years ago

Hi Alice639,

 

If you have a Red Blinking or Solid Broadband light, resetting the modem and checking cables and connections is recommended:

 

  1. Reset the Modem: Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also log into the modem to reset it. Click here for more information on how to reset the modem. 
     
  2. Check the Connections: they can loosen if bumped into. Sometimes cables are unplugged by mistake. Remove all surge protectors, battery units, and other equipment so that there is a direct connection.

If you are having issues with your service, be sure to download the myAT&T app  and go to the "Fix it now! Support tool" and follow the self troubleshooting guides. The tool will begin testing your service and recommend some steps that you can take to restore your connection.

Thank you for reaching out to AT&T's Community and Forums Team.

 

Lafayette, AT&T Community Specialist

 

Contributor

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4 Messages

6 years ago

It says that the DSL failed to connect, restarting it isn't working. 

Community Support

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232.2K Messages

6 years ago

Thanks for letting us know the troubleshooting did not help, @Alice639!

So that we can look into this with you further, we'll be sending you private message. You can view and respond to the private message in your Forums Inbox.

John, AT&T Community Specialist

New Member

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2 Messages

3 years ago

I'm having the same issues above.

Expert

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19.5K Messages

3 years ago

If resetting the modem doesn't help place a trouble report.   This is a two year old topic. 

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