Broadband red light

Hi Alice639,

If you have a Red Blinking or Solid Broadband light, resetting the modem and checking cables and connections is recommended:

1. Reset the Modem: Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also log into the modem to reset it. Click here for more information on how to reset the modem. 
    
2. Check the Connections: they can loosen if bumped into. Sometimes cables are unplugged by mistake. Remove all surge protectors, battery units, and other equipment so that there is a direct connection.

If you are having issues with your service, be sure to download the myAT&T app  and go to the "Fix it now! Support tool" and follow the self troubleshooting guides. The tool will begin testing your service and recommend some steps that you can take to restore your connection.

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

It says that the DSL failed to connect, restarting it isn't working. 

Thanks for letting us know the troubleshooting did not help, @Alice639!

So that we can look into this with you further, we'll be sending you private message. You can view and respond to the private message in your Forums Inbox.

John, AT&T Community Specialist

I'm having the same issues above.

If resetting the modem doesn't help place a trouble report.   This is a two year old topic.