Broadband Light Blinking Green/Red
I just received my new modem/wireless router (Arris BGW210), and I waited til after the specified activation time to install.
Problem: the Broadband light continues to blink Green for awhile, then blink Red for awhile, then repeats over and over.
Troubleshooting so far:
-I have checked my connection from modem to AT&T wall jack, and from the jack to the NID on the outside of my house.
-I have rebooted multiple times, both with the red button AND unplugging, waiting and plugging back in
-Checked for proper connection INSIDE the wall jack AND the NID
-Checked for service outages (None)
Please do tell me to contact customer or technical support, I have tried but I can’t get through to anyone because of this Covid-19 virus causing a shortage in personnel.
This is my last hope at this point
ACE - Professor
3 years ago
You'll have to continue trying 800.288.2020, and be ready for long hold times. Sharply reduced call center staffing, technicians not available to work due to health or family issues, record-setting call volumes and a growing service backlog are causing difficulty in getting through to AT&T.