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2 Messages

Sat, Jan 19, 2019 4:44 PM

Attempting to self install a direct cat5 for Uverse Internet only

Hi! I am trying to self install a direct cat5 line from NID to Uverse modem nvg599. When powered up, power light is steady green, WIFI light is steady green, BROADBAND 1 & 2 red blinking, and NO SERVICE light, nor is any other light on.  This install is for Internet 10 Stand Alone Plan. I do not have active phone line in house, except for cells.  My TV is OTA.  

As I said, I have been trying to install a CAT5 direct line from the NID to a wall outlet with a 8-wire modular Jack. I THINK I have tried EVERY wire connection, between the blue pair, orange pair and green pair.  BUT none of them have worked.  

 

HELP....PLEASE?? My head hurts trying to figure this out!

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spoom2

ACE - Master

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9.1K Messages

2 years ago

You said you're using an 8pin cord, you just want a standard phone cord from the wall to the broadband input of the modem, it should be labeled.  If you're plugging into an 8pin port that's not the correct port for the incoming signal.  The wall jack should be a standard RJ11/14 4 or 6 pin, 4 is standard.  First to make sure you have a good incoming signal plug the modem directly into the NID to see if it will sync up.  You're going to have to get some power out there, but no reason to beat your head against the wall guessing the incoming signal is good. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

Thanks for the quick reply!! That was the first way I had it hooked up! To
make sure...after opening the NID, I opened the clear white block where the
wires connect to and installed the wire on the far right connection and
closed the door. I followed the color code on the plugged, punching down
the blue wire. Plugged everything in, which resulted in NO SERVICE light.

I will try all that once more if correct and if same outcome (which I'm
guessing will be) I'll schedule a tech. Where should I go to schedule
apptmnt?

Thanks!

spoom2

ACE - Master

 • 

9.1K Messages

2 years ago

Wanted to add if there is an existing cable from the NID to the location you want, just use it, you don't need to replace it with CAT5. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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