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giasue16's profile



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Thursday, October 18th, 2018 11:59 PM

ATT technician frayed my electrical wiring, who do I contact?

I had a technician come out in Oct 10 to fix my connection problem with my modem. He moved the modems location and created a new phone line in my dining room for the set up. Since then, I’ve noticed cords and outlets getting very hot to the touch. Today it rained and one side of the wall with two outlets completely stopped working. The breaker is not the problem. I looked outside and the technician drilled a whole from the outside to the inside and didn’t seal it. I believe he either frayed a wire or because of the unsealed hole, the rain caused a short. Who do I contact about this serious problem and how do I go about it. I’m legitimately worried about having an electrical fire. 

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225.7K Messages

5 years ago

Hi @giasue16!

We'd love to help you here! To fully assist with this issue further, we will need to look over your request.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox and reply to my message with the requested account details.

I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist.

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