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aadalim's profile



1 Message

Sat, Nov 24, 2018 8:31 PM

AT&T Tech No Show

On Sunday, November 18th, I assisted my fiancee in upgrading her internet to AT&T's 75mbps plan as opposed to her previous 6mbps plan. We received a confirmation that a technician would be there to install the upgrade on November 19th between 9am-11am. On November 19th, they did not show, and we received an email stating that our appointment had been scheduled for November 24th between 11am-1pm. I called in and was told that we would be put on the priority list but that the earliest appointment was indeed November 24th. After 1pm on November 24th, we received an email stating that they would now be coming on November 28th between 11am-1pm. I called in again to state that our appointment had now been changed three times without our consent and was told that we had been enrolled in the system for the end of December. This is unprofessional and unacceptable. I have spoken with numerous agents who apologize for the delays, but this is all I have been told. Not once, has someone stated that they would dispatch someone to correct the problem immediately. In any other profession, if you are absent from your post consistently, you would be terminated from that position. AT&T should be no exception. Apologies mean nothing without correction of action. AT&T, so far, has only offered empty apologies.


I myself am a Cox service member and have never once had an issue with regards to changes in appointments like this. I have already filed a report with the FCC and encourage anyone who is facing a similar issue to do the same.


It is AT&T's job to ensure that their confirmations are adhered to, and this lack of professionalism is unacceptable. Again, I have filed a complaint with the FCC.


I would like someone to look into this directly if possible and explain why these nonconsensual changes have happened.


Community Support


171.6K Messages

3 y ago

HI @aadalim,

We would like to investigate this for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!

Lafayette, AT&T Community Specialist

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