AT&T property claims for damages
PROPERTY DAMAGE CLAIMS
Helpful information to file claims with AT&T
Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.
AT&T claims are handled through our third-party administrator, Sedgwick.
Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, mitigate your damages by calling your local electrical company or a local plumber to help you with the immediate problem.
Once a claim has been filed, a Sedgwick adjuster will contact you within 3-5 business days to interview you about the incident. Please ensure that you take photos of the damage/ incident.
File a new claim
Call AT&T at 1-800-288-2020 and let any agent know that you’d like to open a new claim against AT&T. They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.
Track an existing claim
If an AT&T representative has given you a submitted claim number and you haven't heard anything in 2 business days, or you've already filed a claim and want to follow up, you can go to www.mysedgwick.com and register as a new user using your submitted claim number. You can frequent the site for claim updates and also contact your Sedgwick adjuster.
For damage to yards, plants, or bushes, please call the BWIRE group at
- 800.924.9420, prompt 2.
- Hours: 7:30 am - 6 pm ET (Monday - Friday).
- If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414.
- Email: firstname.lastname@example.org.
David, AT&T Community Specialist