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Saturday, August 13th, 2016 4:56 PM

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AT&T property claims for damages

 PROPERTY DAMAGE CLAIMS image001.png


 Helpful information to file claims with AT&T

Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.

 

Claim Information

AT&T claims are handled through our third-party administrator, Sedgwick. 

Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, mitigate your damages by calling your local electrical company or a local plumber to help you with the immediate problem.

Once a claim has been filed, a Sedgwick adjuster will contact you within 3-5 business days to interview you about the incident. Please ensure that you take photos of the damage/ incident. 

 

File a new claim

Call AT&T at 1-800-288-2020 and let any agent know that you’d like to open a new claim against AT&T. They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.

 

Track an existing claim

If an AT&T representative has given you a submitted claim number and you haven't heard anything in 2 business days, or you've already filed a claim and want to follow up, you can go to www.mysedgwick.com and register as a new user using your submitted claim number. You can frequent the site for claim updates and also contact your Sedgwick adjuster. 

 

For damage to yards, plants, or bushes, please call the BWIRE group at 

  • 800.924.9420, prompt 2.
  • Hours: 7:30 am - 6 pm ET (Monday - Friday).
  • If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414.
  • Email:  bwire@att.com.

David, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Tutor

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4 Messages

6 years ago

They busted up our cable box on the outside of our house and just left. Now it is all hanging loose and can't find who to contact about this. IHSC is an AT&T contractor.

Tutor

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5 Messages

6 years ago

I've been trying to reach someone to file a damage claim for a month now. I am not a current DirectTV customer and damage to my roof/property was caused by a technician at the wrong place. He would not identify himself or give his badge number but I got his photo, and a photo of his ATT truck and license plate. Last month forum response said to send private message to ATTDirectTVcare for assistance. I sent private message and their response was to begin the process of clicking on their website to file a claim through their carrier Sedgwick. That process has taken me over the past month to DirectTV tech support-ATT support-DirectTV again-Sedgwick-DirectTV again-back to this original forum. Sedgwick says they aren't the carrier for property damage, only the carrier for HR issues and they don't know who the carrier is for property damage. No one has had a resolution. No one had a way for me to speak with a manager. No one will advise how to reach the DirectTV corporate offices. No one knows how to file a claim. What does it take to reach someone in authority who can handle the filing of my claim and does anyone have good contact information for this group?

Contributor

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2 Messages

6 years ago

I am currently not an AT&T customer. AT&T is putting in fiber in my subdivision and digging up my lawn. There are areas where I can see already that the lawn is not going to come back. In addition, an area where I have ornamental rocks has have half the rocks buried in the dirt. Who do I contact to address these issues?

Contributor

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1 Message

6 years ago

AT&T installed cable in our neighborhood recently and the lawn irrigation system now has a leak adjacent to the cable box where they dug for the line.  I want it fixed, but calling customer service only gets us through repeated call transfers and sales stuff.  Please advise the process for repair. And I do not want to hear the usual malarkey about the "subcontractor" being at fault.  It is AT&T's subcontractor, not ours, and AT&T is responsible for damages caused by its employees and subcontractors.  Thank you. 

 

Tutor

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3 Messages

6 years ago

AT&T hired Don Hatch Construction to bury new installed U-verse cable lines.  The hired 3 party water bored holes 2 times under my new poured driveway.   1 year later the driveway is cracked 3’ in width, and 2" height separation.  AT&T sent me to company for claim, and they sent me to Don Hatch.  A representative from Don Hatch Construction - 299 county road 833, in Texas (77612) showed up at my house, Josh Seaman.  He was very unprofessional, did not have business card, was very abrasive and talked to me as if I was not knowledgeable.  Wanted to let me know they did all the bury lines in the neighbourhood.  That was a lie, i live in brand new community, only my home had lines buried, and buried under my driveway.  I had an inspection report before concrete was poured, i have builder letter stating the damage was done after inspection passed, after concrete was poured.  This was not normal damage, and was not due to negligent concrete driveway pour.  This was the damage of the company that did water bore line under my drive 2 times.  2 separate incidents.

 

Sedgwick representative, Garret Downing would not let me escalate within, and I phoned AT&T back and they will not support.   I am not responsible to work or negotiate with a 3 party hired by AT&T.  My contractual agreement is with AT&T.   AT&T is responsible for paying for damages.   My next recourse will be consult a property damage attorney?   

 

Valid Customer 20 years,

Tutor

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3 Messages

6 years ago

i have escalated to office of the president!  that person was not very happy i was transferred to that department. 

800-894-0374 submit claim

855-365-4976 Sedwick handles ATT claims

 

 

Tutor

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7 Messages

6 years ago

I had no better results with the President's office. HOpe that you do.

Contributor

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1 Message

6 years ago

at&t fiber crews was working in my back yard from 03.23.17 thru 03.26.17, they have totally ruin my fence and the gate to the back yard, I've trying to contact Jason and Anthony, they either don't respond to me or give me a run around, my address is *****, san antonio tx,my ph #is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.], please let me know who to contact to result this problem promptly. thank you in advanced. terrie

Contributor

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2 Messages

6 years ago

Recently, an AT&T installer requested access to my yard for the utility box. Said he was doing install for neighbor.

He left a mess of cable lying in yard and hanging over fence.

Left no info. Just left.

Who do I call?

Contributor

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1 Message

6 years ago

So i have the privilege of hosting ATT fiber optic box in my yard - instead of getting free and better service, ATT has come and dug up may yard and aread near my driveway at least 5 times so far - every time one my neighbor signed up for att service. I also signed up for att uverse but cancelled it in protest due to there bad business practice / unethical behavior of contractors that ATT hires who happily dig my lawn, put some dirt and seeds back and think all is well. They have totally destroyed my lawn.

I am requesting ATT to send a landscape contractor make damaged yard and driveway even after digging and putting wires once and for all. Expecting a quick response before i have to solicit help of NC Utility commission.

 

Thanks

Kailash

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