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New Member

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3 Messages

Thursday, February 6th, 2020 9:39 PM

At&t keeps rescheduling my installation

I applied for internet through att Jan 28 my first appointment was rescheduled after speaking with numerous Representatives and supervisors this has been on going since everyday is the same thing change my appointment and wait around for the tech and they never show or call so I call and speak with Representatives, supervisors,escualtions with promises of phone calls and service I've gotten credit attached and promises of discounts for a lifetime as long as I'm a customer but no service

Employee

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797 Messages

4 years ago

Hello,

To get this resolved, reach out to Home Services technical support via 800. 288. 2020

New Member

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3 Messages

I have everyday and nothing is being done but rescheduled appointments with no show techs

Former Employee

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32.9K Messages

call and say cancel at the voice prompt you will be directed to retentions/advanced support

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

New Member

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3 Messages

Rep in loyalty department hung up after supposedly contacting another dept
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