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New Member


2 Messages

Tuesday, June 29th, 2021 10:41 PM


att internet security suite powered by mcafee

I have tried downloading the McAfee protection offered with my ATT plan, however, I keep getting redirected to McAfee's website to choose a plan for purchase every time I click on "Get It" and choose "English Download". 

I have tried restarting PC, tried different web browser, tried deleting cookies. I have 18mbps ATT Uverse so that makes me eligible for the protection plan at no additional charge. Why do I keep getting redirected to pay for McAfee?

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite


New Member


31 Messages

2 years ago

The problem is probably not on your end. I have spent hours on phone with AT&T support. They opened a case with McAfee support and gave me the case#. 

You are not alone. Lots of people having this issue.


ACE - Expert


32.3K Messages

2 years ago

AT&T and McAfee are totally clueless and can't find their (Edited per community guidelines) with both hands.  This problem has been going on in one form or another for months yet nothing has been done except for McAfee redirecting from the download page (which produced a non-operable download) to a service order page.

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