Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
D

New Member

 • 

1 Message

Tue, Jun 30, 2020 5:08 AM

AT&T Internet Available to Neighbors, but not us

My family lives in a rural area with very limited internet options. For years, we've been forced the use a local internet provider because they're the only ones who can reach us. However, we recently discovered that both of our neighbors on either side of us have AT&T internet. However, I believe AT&T has said that they can't help us for whatever reason. Is good internet somehow not available at our house but it is to our neighbors? We don't live in a very remote area at all so I'm hoping there's some chance we can get AT&T internet. 

Responses

Juniper

ACE - Expert

 • 

21.8K Messages

a month ago

If neighbors on both sides have AT&T Internet, then call AT&T and request a address verification. This will check to see if there is a database error on availability. Not a guarantee as they might have some technical limiations getitng to your home, such as max subscribers in the area, but it is a shot.

 

As long as the neighbors don't have the older AT&T DSL service as that is not accepting new customers at all, just supporting the remaining ones.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

12.5K Messages

I’m leaning towards the neighbors having legacy dsl

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question