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ATTU-verseCare

Community Support

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6.7K Messages

Tue, Oct 21, 2014 9:06 PM

AT&T Fixes - Find out how to Improve Wi-Fi & Internet Speed

Internet Troubleshotting Icon.png

Fix Slow Wi-Fi & Loss of Internet

Helpful information to improve your internet connection and speeds! 

 

If your Wi-Fi is slow or not working, try the following:

You will find more solutions, written by people like you, internet users, for issues like:

  • AT&T Fiber help
  • Loss of service
  • Best modem placement 
  • Step-by-step instructions to optimize your Wi-Fi Signal
  • Change Your Wi-Fi Password
  • Fix slow browser
  • And more

AT&T Fiber (1000Mbps) 

Troubleshoot Internet Loss Of Service 

Many things can affect your internet experience that you can easily fix. Check out the solutions below:

Get the most of out your internet

AT&T is only part of the experience. Your home setup is the other. If your modem is not in the right place, your speeds may suffer.

Optimize the Wi-Fi Signal

Trying a different Wi-Fi setting is like trying on clothes, you have to find the best fit. Learn how to test different modem settings below:

Learn how to change the Wi-Fi Password

Slow browser and site issues

 

Advanced Router Troubleshooting 

 

Need Help with Other Services?

 

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Community Support

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2.4K Messages

3 years ago

Hi @woshiliran,

 

I moved your thread to our internet troubleshooting hub. I tested the website you have listed above via a U-verse internet connection and did not have an issue. This means we are not blocking the site. Check out the Website and Browser section of this article. You will find some information that should help resolve this. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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128.2K Messages

3 years ago

Sorry to read of the trouble you are having with your connection to a certain website. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message.

BarryR, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

Hello,

for the past two months have have not been able to get my PS4 to connect to the WiFi. It is able to scan for it but it never connects. It always gives me an error code. When I look it up it tells me to unplug my router and/PlayStation. So I do and the problem still happens. I’ve had AT&T rest the router on their end and it will work for the day. Then, it happens again. Any ideas on how to fix this? Or what could be going on? 

Tutor

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6 Messages

2 years ago

I am trying to get to a website www.dcares.net  works with everyone else but AT&T 

Contributor

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1 Message

2 years ago

I received an email supposedly from "AT&T email support" telling me my email account (@bellsouth.net) would be deactivated in 1 hour as I requested. 

 

I DID NOT REQUEST TO DEACTIVATE MY EMAIL ACCOUNT!

I DO NOT WANT MY ACCOUNT DEACTIVATED!

 

The email was in my spam folder, was this spam or is my account really scheduled to be deactivated? If it was spam, did I expose myself to risk by opening that email?

Associated Member

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2 Messages

2 years ago

wps stands for wifi-protected setup and it will not going to do anything in a computer hardwired connected to the modem. In setting up your PC make sure that you're using a cat-5E or cat-6 much better and make sure that your computer is not configured to manually set up ip it should be always in automatic detect IP

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I have a NVG510 from AT&T which until this past month was working perfectly.   Now I have DSL drops continually with the error NAD 3305 or NAD 3304 and the loss of signal.   The AT&T error page is now my most frequently visited page.   When I check the modem, all lights are green.  When I use the "check connection" on the error page, it comes back with Page Not Found which of course is to be expected.

 

Whats up?

 

Thx

Teacher

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21 Messages

2 years ago

How long does it take after upgrading to 75mpbs OVER a month ago that we get anything close to 75 given we just have one PC and TV???????????????????????????????????????????????????????????????????????????????????????????????????????

ArgyBargy

Teacher

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17 Messages

2 years ago

I signed up for 300 speed u-verse internet. The installer was here for 5 hours and said this was the best he could do. I now have 4 computers using Windows and all 4 have lightning fast speed of 29.  Is this what you get with fiber optics? What a disappointment.

Contributor

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3 Messages

2 years ago

I have everything connecting to my modem and its finding the wireless network but its saying internet may not be available......what should I do?

Contributor

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1 Message

a year ago

Since our NVG510 gateway died, we have been using the Pace 5268AC gateway. Our wireless connection is dismal, at best. Obviously this is a known problem with these gateways.

Is there a way to improve the signal from the 5268? Is there any way to add external antennas to this unit? How upset will AT&T be if I opened the 5268 to check if antenna connectors are present on the board?

Tutor

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8 Messages

8 months ago

WHEN I UNPLUGGED THE RECIEVER IT DID SOLVE  TV PROBLEM BUT THEN LANDLINE  WENT DEAD. THIS HAPPENED TWICE.  AGENTS ON PHONE CLEARED BOTH TIMES BUT IT SEEMS!!! UNPLUGGING THE RCVR DROPS THE LANDLINE?? 

New Member

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1 Message

4 months ago

I recently switched to AT&t wireless. I have been able to reconnect all network devices such as wireless printer, LG tv, Alexia, Harmony hub, etc. I have been trying to connect my Pioneer VSX-90 AV receiver to the wireless network utilizing the app, but it fails every time. The receiver was connected to my previous network. Would this be a result of the dual band of the pace receiver, or is there another possible cause. Thanks, Rick

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