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New Member

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3 Messages

Sun, Nov 22, 2020 12:01 AM

ATT Fiber is near my home, but the only way to get service is through ATT business for $thousands/month. I JUST WANT BASIC SERVICE PLEASE

Why can't I figure out the right department/people to talk to. All I want is for ATT to bring the fiber to my home, it's so close. It's literally 200ft from the house on telephone poles.

I'm 100% willing to pay for the install costs, up to like $5000, but I can't afford to pay or thousands for the service every month forever.

I have nothing else, I'm 30 years old, live with my parents who don't give a (Edited per community guidelines), can't go anywhere or do anything because I'm immune suppressed, among dozens of other medical issues. With COVID, I have like an 85% chance of hospitalization and 30% chance of dying if I catch it. I just want to be able to work from home effectively and play video games in my free time. Right now both are basically impossible because we have no good internet service options. I'm more depressed than I have ever been in my entire life, even more than when I spent 9 months inpatient for a bone marrow transplant at 17 y/o.

Someone please help me get this done, I don't know what to do.

JUST TAKE MY MONEY AND GIVE ME INTERNET SERVICE.

PLEASE!

Responses

Constructive

Employee

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17.8K Messages

2 months ago

Sorry they have stopped the fiber expansion. If it’s not there they aren’t going to extend it anytime soon 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

It's got nothing to do with expansion. It's at the street in front of my house. I could touch the cable if I stood on my mailbox. I just need to know who to talk to. I want to pay for the installation. Please! I'm begging you 

my thoughts

Employee

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16.8K Messages

2 months ago

Can you touch a fiber terminal on the pole?

Having a fiber line is not the same as having a fiber terminal which allows for individual access to addresses. 

Fiber line to fiber terminal allows for fiber drop to ONT... no terminal, no fiber drop, no ONT, no fiber service.

Pics always help to view what your seeing as fiber

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
my thoughts

Employee

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16.8K Messages

2 months ago

Fiber | AT&T Community Forums

Do you have one of these on the fiber line?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

Yes I do 

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