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MMG302's profile

New Member


1 Message

Sunday, December 4th, 2022 3:15 PM

Att fiber internet connection

I signed up for fiber 2 months ago. First they said it would take 5 days to confirm fiber was available. It took 2 weeks. Then they came out and installed fiber from the pole to inside my home. Since then I have had 4 appointments. They have all been a waste of my time. So that is 5 appointments in 2 months and still no service. I have been told it’s a node problem, it’s an engineering problem, its a problem in your neighborhood ( my neighbor directly across the street has ATT fiber), We are working on the problem. I have even received a text stating great news we fixed the problem. I still have do not have internet. I think ATT needs to turn the page on excuses and just fix the problem and quit wasting my time.

Community Support


225.6K Messages

1 year ago

Hey there, @MMG302, we want to get this turned around for you.

Let's meet in a Direct Message to get this fully resolved for you so you can enjoy having access to your internet. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

We hope to hear from you.

Donovan, AT&T Community Specialist

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