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New Member

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4 Messages

Wed, Nov 18, 2020 6:03 PM

AT&T Fiber Installation in Subdivision Hit My Underground Power Feed

AT&T has been installing new underground cables using boring machines in the Bear Creek Plantation Subdivision.  Zip Code is 77449.  The underground feed from the Centerpoint Energy electrical box to my house has been hit and one leg of the feed is either damaged or cut.

This occurred yesterday 11/17/2020.  The result is that I do not have adequate power running to my house to power all of the electrical needs of the house.

I need someone to contact me immediately.

Responses

Official Solution

Constructive

Employee

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17.8K Messages

2 months ago

AT&T claims are handled through Sedgwick, their claims administrator. 

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Sedgwick Claim Center at 855.365.4976, 8am - 4:30pm CST

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

2 months ago

It seems clear that the goal is to make it impossible to file a claim.  I called 855.365.4976 and their automated system said they do not assign claim numbers.  It then gave me the phone number 800-288-2020 to file a claim - which was the ATT service center.

Still trying to figure out how to provide the photos mentioned above via a phone call.

I currently have an emergency power line running to my house - certainly would be nice to get the damage to my underground electrical feed fixed.  

spoom2

ACE - Master

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9.6K Messages

2 months ago

According to This topic user srosorrell was able to file a claim using this number 1-800-246-8464.  Good luck. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

2 months ago

Hopefully AT&T monitors this forum.  I got a "claim number" from AT&T support - but do not believe that it was actually recorded.  No one from AT&T or Sedgwick has reached out to schedule anything for follow-up.  I have pictures showing that the conduit being run through out the subdivision is definitely AT&T's.

If I do not here something from AT&T regarding getting my electrical wiring fixed by Friday, 11/27/2020, it is my intention to find a lawyer and seek an injunction to stop all cable installation in my subdivision until AT&T fixes the damage they have caused.  

It is quite clear that AT&T's goal is to make filing a claim almost impossible to complete.  So, the best option I see, is to make sure that they have to address the issue if they ever want to be able to offer high speed fiber internet in Bear Creek Plantation subdivision - zip code 77449.

The "claim number" given by AT&T support was PX7XQW72, which does not work anywhere on AT&T or MySedgwick.  

I will also be reaching out to all of the residents in the subdivision to make sure they know to check for damages.  Out HOA has an weekly newsletter which makes this easy and the HOA will, I am sure, be concerned about all of the damage to landscaping and fences that has been done and, it would seem, not going to be repaired.

(edited)

spoom2

ACE - Master

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9.6K Messages

2 months ago

You don't say.  Did you try the number provided it the post directly above yours?   Also you'd be better off filing with the BBB or file an FCC complaint, you could also contact the office of the president which can be found online. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

2 months ago

I tried that number as well as other numbers including 469-213-4300 which is for Sedgwick.  It is clear that AT&T wants nothing to do with being responsible for the damage done installing new fiber optic cable.  

Centerpoint Energy who confirmed that the underground electrical cable was damaged pointed out that this is common for AT&T.  

I am sure that they pray that I will get frustrated.  They will be surprised at how that is NOT going to happen, even if I have to create a new site for all of the damaged homeowners to get together and show AT&T for the irresponsible company is proving to be.

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