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M

New Member

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3 Messages

Friday, February 11th, 2022 3:56 PM

ATT Fiber Engineering Ticket

Hi all, 

I've posted here once, last year, and flash forward to now Fiber has been installed in our neighborhood here in Pflugerville, TX. I received both a paper correspondence and an HOA newsletter indicating that Fiber was successfully installed and completed in our neighborhood. Upon going online to upgrade our internet, our account says the fastest speed available is only 50 mbps. I tried calling ATT's awful customer service lines to inquire further, but they know nothing and virtually have no tools to help customers regarding Fiber questions. 

I'm honestly lost as to whom or even where I need or can submit an engineering ticket, but I want to know what the heck I need to do to signup for Fiber. For nearly a year, the message has been "it's coming," but now that it's here, it's become "it doesn't appear that there is Fiber in your neighborhood." Can anyone at ATT help or even just point me to someone I can ask about this?

ATTHelp

Community Support

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207.7K Messages

1 year ago

Let's see what we can do about the speeds in your area, @MBrunicardi!

 

There are a variety of reasons as to why higher speeds aren't available in your area. You can find our more by viewing the information under the section titled Learn why faster AT&T speeds may not be available.

 

Have you spoken to your neighbors to see what speeds are available for them as well? If some are getting the full 1000 as opposed to the 50 that is being offered to you, let us know!

 

CalebP, AT&T Community Specialist 

browndk26

ACE - Professor

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4.9K Messages

1 year ago

Completed and installed doesn’t mean the fiber is active yet.

When you use the online availability tool, select you are a new customer for your address. What speeds show? Put in the address of home on either side of you and across the street. What speeds show? If all are under 50, the fiber network is not active yet. 

You will have to periodically check for fiber availability. 

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