ATT Fiber Engineering Ticket
I've posted here once, last year, and flash forward to now Fiber has been installed in our neighborhood here in Pflugerville, TX. I received both a paper correspondence and an HOA newsletter indicating that Fiber was successfully installed and completed in our neighborhood. Upon going online to upgrade our internet, our account says the fastest speed available is only 50 mbps. I tried calling ATT's awful customer service lines to inquire further, but they know nothing and virtually have no tools to help customers regarding Fiber questions.
I'm honestly lost as to whom or even where I need or can submit an engineering ticket, but I want to know what the heck I need to do to signup for Fiber. For nearly a year, the message has been "it's coming," but now that it's here, it's become "it doesn't appear that there is Fiber in your neighborhood." Can anyone at ATT help or even just point me to someone I can ask about this?