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woobie1's profile

New Member

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7 Messages

Wed, Sep 7, 2022 5:05 PM

Att fiber can’t find HP office jet printer

HP office jet 5255 I reset to default and did wireless set up and I cant print from phone or laptop, just got Att fiber but kept my router and passwords the same. Worked fine with previous ISP.

tonydi

ACE - Guru

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8.6K Messages

3 months ago

It's not clear from what you provided exactly where the process fails.  Does the printer finish the setup and show connected, does it fail, do you get an error message or what?

If you print the wireless network report, what does it show?

New Member

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7 Messages

3 months ago

Ok

New Member

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7 Messages

3 months ago

Printer Status offline, but got it to air print from my IPhone 

tonydi

ACE - Guru

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8.6K Messages

3 months ago

The report is saying that the wifi is not enabled.  That would definitely cause the problems you're seeing.  😁

Since the phone prints it must be using the Wifi-Direct connection, from phone right to the printer without the need for a regular wifi connection.

New Member

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7 Messages

3 months ago

The smart TV’s and computers are connected to the att fiber though? Just the printer isn’t? 

tonydi

ACE - Guru

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8.6K Messages

3 months ago

Right.  The wifi setting on the printer says it's disabled.   Is there a button or something in the menus where you turn the wifi radio on and off?

ATTHelp

Community Support

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204.2K Messages

3 months ago

Hey there woobie1, we can help you set up your printer's wireless connection.

 

Did you make sure that Wi-Fi is enabled through your printer, as tonydi suggested?

 

If it's still not connecting, we have a great article here in the Forums for Help with Setting Up Your Printer with AT&T Internet. You'll find steps for setting up a Wi-Fi printer and videos with detailed instructions.

 

Let us know if you still need assistance!

 

Aminah, AT&T Community Specialist

New Member

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7 Messages

3 months ago

Att said the fiber box they gave me was off and everything I’m using is off of a net gear, that’s all the help they were. HP help couldn’t find my promoter serial number to help. Are there any fixes I can do with this error?? 

New Member

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7 Messages

3 months ago

I don’t see the problem

New Member

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7 Messages

3 months ago

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