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DanielWD's profile

Contributor

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2 Messages

Wednesday, April 3rd, 2019 3:47 AM

AT&T doesn’t take care of its customers

I moved to a new house and was told that I would have to wait for a few days before the service technician would arrive. I waited and he never called, never showed up. My wife called support and was treated like a criminal because she didn’t know my pass code. All she wanted to know was if the technician was coming. 

I called and was assured the tech was coming. He never showed. 

I called support again, and was put on hold for quite a while, just to be told that no technician was coming, and furthermore I would have to wait 9 more days for a simple move setup. 

Said the technician couldn’t make it today because of an outage in the area. I asked around. No outage. Even called local AT&T Store and asked if there was an outage. He said he didn’t know of one.  When I explained why I wanted to know, he couldn’t get off the phone fast enough!

Community Support

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229.4K Messages

5 years ago

Hi @DanielWD,

We understand how you feel, we'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account and concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist

Contributor

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2 Messages

5 years ago

After calling several more times and getting the issue escalated, I finally got to someone in the national dispatch office who looked into it and got me bumped up. I feel better now. The first couple of people I talked to were not very helpful, but Trenice in Atlanta (?) was the absolute best!!!
She needs a raise and a corner office!!!

Community Support

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229.4K Messages

5 years ago

Hi @DanielWD,

 

We're glad that Trenice was able to escalate your issue. Thank you for providing this feedback and we'd be more than happy to ensure it gets over to the correct department.

 

We need to take a closer look into your account for this. I've sent you a private message requesting your account details. Please check your inbox by clicking the envelope at the top right. Locate the PM and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

 

Dee, AT&T Community Specialist

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