Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help connecting your router?
Captain_007's profile

New Member

 • 

2 Messages

Friday, February 24th, 2023 4:07 PM

ATT Business High Speed Internet Installation NIGHTMARE

I signed up for business high speed internet (fiber) in my area on Feb 6th, and since then have had multiple appointments cancelled, delayed, and deferred. every time I call and they promise a date for installation it is cancelled and moved.  I've called and asked for them to fix it and expedite the work order for the date they said they would install it, but they keep telling me "tomorrow" "next week" "in 2 weeks", etc.

I've spent 20+ phone calls and over 10 HOURS in phone calls trying to work with AT&T to fix these issues, but I'm given false/broken guarantees and promises every time.

Is there anyone with empathy and common sense that can tell the local dispatcher to "get it done" today, 02/24/2023 and bump someone else, the same way they keep bumping me off the schedule?  I'm in Brevard, FL

This is an absolute nightmare and the worst customer service/experience signing up for any company I've ever experienced.  I'm tired of being put on the "schedule" for a date, then being removed, and told I can't be put on because the schedule is "full".  They need to "un-fill" the schedule and put me back on it where I was (multiple times I've gone through this nightmare) and get the job done.  This is insanity.

New Member

 • 

2 Messages

1 year ago

@ATTHelp any assistance?

(edited)

Community Support

 • 

232.1K Messages

1 year ago

Hey there, Captain_007. We're sorry to see that you're having trouble with your installation!

 

We'll transfer your case to the business team, so you can get assistance. In the future, be sure to post on the AT&T Business Forums.

 

Good luck and thank you for choosing AT&T!

 

Aminah, AT&T Community Specialist

Community Support

 • 

232.1K Messages

1 year ago

Hi @Captain_007,

Your concerns were transferred over to us on the AT&T Business Team. I apologize for the delay; we’ll take it from here. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Kim
AT&T Business Social Media

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.