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cromw004's profile

New Member

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2 Messages

Thursday, January 5th, 2023 7:51 PM

AT&T bored through my sewer line - on hold for over an hour

I called the number recommended in several forum posts and got the nicest lady. She listened to my issue and attempted to connect me to the risk management/claims department. By her own admission, it took her 3 different attempts to get the right department because the numbers she had were disconnected or not working. Finally connected me...and I've been on hold for over an hour and ten minutes. I need to discuss the $7000 I just spent. Anyone have any insight?

Community Support

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232.9K Messages

1 year ago

We're here to assist with your property damage claim, cromw004!

 

For the best assistance possible, it's recommend that you contact us at 855.462.6537 once you get a claim number from the team you are currently speaking with.

 

If they were unable to provide one for you, please call us at  1-800-288-2020 to start the damage claim process. Thank you for understanding.

 

Don't hesitate to reach back out if have any additional questions. Thank you for visiting the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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2 Messages

1 year ago

I called 1-800-288-2020 and went through the whole spiel again. I was transferred again and told the new person my whole spiel. I was then transferred again to "start a claim". I was on hold for another 45 minutes before an automated voice asked me to take a survey on my experience and then said goodbye and disconnected me. 

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