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New Member

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5 Messages

Wed, Apr 1, 2020 8:01 AM

About to upgrade from AT&T 18 -> AT&T 45 What does the Tech need to do?

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the virus going around. What is required to have the router and everything done? Thank you

davemize

ACE - Professor

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3.6K Messages

2 y ago

No, the tech will have work to do inside, and will also have to verify that service is working. You're likely going from a single pair to bonded pair install. This requires 2-3 hours of tech work for installing new jumper(s) at crossbox, making connection at terminal (aerial or ground level), updating NID for 2nd line, inspecting and possibly installing a new line from NID to the gateway. Also has to make connection at the gateway, which may include replacing the wall jack, or at least adding the 2nd line.

If your parents are really concerned, suggest you put off the upgrade until things calm down. Also, note that many installs are having to be rescheduled last minute, due to a shortage of techs in the field. Some areas are performing only service calls, due to the tech shortage.

New Member

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5 Messages

@davemize I appreciate the response but aren't they able to run upgrade the the NID or add the line in the garage which is pretty much in the middle of the house and if anything replace the wall jack there? It would be closest to the power lines as well.

JefferMC

ACE - Expert

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26.7K Messages

The Gateway needs to be in an temperature and humidity controlled space, which garages are not. There needs to be Cat5e equivalent cable with two usable pair from the NID to where the gateway will be (in Air Conditioned space, see sentence one); if that doesn't exist, then the installer will have to put that cable in. Then he will have to test that the Gateway boots up and connects properly (from inside that AC space).

This is all predicated on there being an available installer (as davemize said, those are in short supply).

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New Member

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5 Messages

@my thoughts For the wall place ATT branded jack are you implying the Ethernet wall plate? If so are the tech able to just add one in the garage? since like you said the wiring for ones i probably have aren't strong enough or needs replacement anyways? Yeah i might try and cancel it or change it to the 24 because i read that the 24 is able to be done outside if anything. But if possible, i would rather do the 45 and be over with it~!

davemize

ACE - Professor

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3.6K Messages

2 y ago

I suppose that's possible, as long as the garage is weather tight. You intend to run the data cable from the jack in the garage to the gateway just inside the house? The tech would still need to test the gateway in the garage & make sure that you have connectivity. You might also need a longer data cable than the tech will be able to supply; longer cables can be found online. If you plan to keep the gateway in the garage, would have to be sure of no extreme temperatures. All of this would have to be discussed with the tech.

New Member

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5 Messages

@davemize I appreciate it! In the garage is actually cooler than my room (upstairs) where i actually have the router setup. So i think this would be more beneficial aside from the garage being more dustier but i do plan to clean it frequently to avoid issues. As far as connecting my computer to the router i plan to try out the Meshforce wifi system I've been hearing about and if worst case scenario run a long ethernet cable down there.

New Member

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5 Messages

@my thoughts Could it be a longevity on having the gateway in the garage? because i mainly use the internet and im located 15-20 feet above the garage. My mom uses the internet only on her portable devices.

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