30 days for address validation?!
Please help. I am an existing AT&T U-verse Internet+TV customer. I called on March 31st to schedule a service move from my current dock to a different dock in the same marina (I live on a boat).
I was told I would hear back "next week". I called on April 29th to check on the status of it and was told "please call again at the end of this week". The hapless support person I spoke to told me there is nothing that can be done because the "validation team" is unreachable except by internal company chat and they were not responding to his inquiries. That is absurd and unprofessional.
It will be FIVE WEEKS when I call again on Friday. How do I escalate this? How can I reach a human that is part of this mysterious "validation team"? I will be moving this weekend!