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Contributor

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1 Message

Fri, Oct 27, 2017 4:26 PM

WPS can be enabled only on one radio when the primary SSID name or passphrase are different on both

Trying to setup home wifi. When saving, i get this:

"WPS can be enabled only on one radio when the primary SSID name or passphrase are different on both radios"

Responses

Accepted Solution

Official Solution

my thoughts

Employee

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13.9K Messages

2 years ago

@Bryanx2

Two options....

Connect a laptop or pc to an ethernet cable to be hardwired to onevof the yellow ports on gateway. Then use  as before to access and make changes.

 

If do not have a hardwired device.... Need to factory reset (restore default settings) by depressing and holding the reset button for at least 20 seconds. In about 5 minutes the gateway would be usable and can access settings by using the SSID / password listed on side of gateway.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTCares

Administrator

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107.4K Messages

3 years ago

Hi,

The error is stating that you need the network name and passphrase to be identical on both 2.4/5.0 network to have WPS enabled on both network.. You would have to disble one or the other if the network name and passphrase are not identical.


Tony–AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

3 years ago

How do we disable either the 2.4 or 5 network in order to make the change? I assume we re-enable it, and then change it so that they are consistent? 

Contributor

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2 Messages

3 years ago

Ok I got you don't worry! just figured this out myself so when you are in yoiur Wi-Fi settings you you'll see something on the left hand side. it says Wifi operation and 2 different options pop up  (Off, On)  in order to work on the setting you have to turn it off to work on the other and what you put on one radio has to be identical to the other. basically going back and forth with turning the radio on and off. hoped I answered you're question better then ATT support 

Contributor

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2 Messages

2 years ago

I'm confused. Could you repeat that in English please?

Contributor

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2 Messages

2 years ago

so what you are saying that you have to have both 2.4 and 5 with the same name and pass....if it is that then it is a crap shoot to which the device will connect to...you should be able to pick different names for each band of wifi

Contributor

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1 Message

2 years ago

Accidentally turned off both 2.4 and 5  radios now i cant connect to wifi.. how do i fix thia