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NSegarra's profile



1 Message

Wednesday, January 17th, 2018 4:38 AM

WiFi on both of our Chromebooks keeps going out

Both of our Chrome books keeps dropping our ATT WiFi signal, but my Mac and iPhone has a strong, stable connection. Have you heard of this happening? Do you have any idea why??


Community Support


215.6K Messages

5 years ago

Good morning @NSegarra!

Thank you very much for reaching out over our Community Forums.  I completely understand the need for a reliable internet connection and I’ll be more than happy to assist you.

There are many things which could be affecting your ability to stay connected to your home network.  I invite you to check out this page for some information on troubleshooting options.  Not only will you find steps to troubleshoot here, but you’ll also find a link to our Troubleshoot & Resolve Tool.  This tool will inform you of any outages in your area as well as fix many issues which may be affecting you specifically.

I hope this information helps!

Amethyst, AT&T Community Specialist

New Member


1 Message

5 months ago

att router keeps dropping my chromebook too........only fix was to attach another old router to att ethernet port and put my old router in bridge mode

chromebook wifi  turn off automatically connect to att wifi and flip on connect automatically to old router wifi.

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