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TayraSM's profile

Contributor

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1 Message

Wed, Jul 3, 2019 5:34 AM

Closed

WiFi connected but no internet access

I constantly have the same issue of my WiFi being connected but will have no internet access. Each time this happens I turn off the power on the router and if if this doesn’t work I will hold down the reset button for about 20 seconds. One or the other normally works but it is getting very aggravating that this happening now 2-3 times a week & each time it will take up to half an hour for it to work again. Why does this keep occurring ? 

Responses

Brand User
ATTHelp

Community Support

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147.8K Messages

2 years ago

Hi There @TayraSM,

 

Thank you for posting. We can help you with this.

 

Since you have already done the basic troubleshooting and the problem comes back, we can attack this from a different direction.

 

We will be moving over to the private space and send you a private message.

 

Once you get the notification, please do the following steps:


1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only

 

Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.

 

We look forward to working with you to get this resolved.

 

Matthew, AT&T Community Specialist

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Contributor

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1 Message

a year ago

As with any networking issues, there are 2 places to look at first: the networking equipment (router) and the device having the issue (computer, smartphone, tablet etc.). As a first step, restart your networking equipment and device and see if that fixes the problem. As with the router, network, wifi, and software problems often get fixed automatically with a simple restart. If it doesn't help you, then go to the following section.

 

Check Modem Lights
Flush your DNS
Change your DNS server address
IP address conflict
Outdated network driver
Check your ISP's status

 

New Member

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3 Messages

3 months ago

Every time I use ATT (when I am not where I can get Spectrum) I have the same problem.  I am connected to WiFi but the connection keeps getting dropped.  Several times a day.  I reset, reboot, unplug, uninstall in reinstall network adapters, change proxy and DNS settings.  These will temporarily fix the problem.  But later in the day, or the next day, the whole cycle of problems begins again.  It was like that for me several months ago with ATT.  I moved temporarily and never had a problem with Spectrum.  Now I have to use ATT again, all the frustrating problems are occurring again.  And their tech support has no answer but for me to take my computer in to get it repaired, but it is NOT my computer.

browndk26

ACE - Professor

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3.5K Messages

3 months ago

Sounds like a WiFi issue with your gateway or device. Are you far from the gateway when the connection drops? What WiFi band is the wireless device on? What internet speed plan are you on?

You could try and get a replacement gateway or buy a wireless router or mesh WiFi system to connect to your gateway. Then turn the gateway WiFi off. 

What model gateway do you have, where is it located in the home? 

(edited)

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New Member

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3 Messages

3 months ago

ATT sent me a new Gateway.  Same problem.  And even if I am 2 ft away, it still drops the connection.  Speed plan 100mbps.  As I say, my HP all-in-one desktop, only a few months old, worked fine with Spectrum wifi -- never one problem.  I had replaced my old computer because ATT convinced me it was the problem.  Nope.  I will see what "mesh WiFi system" means and maybe that will do the trick.  Can I buy another wireless router and use it with ATT?

 

New Member

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3 Messages

3 months ago

I had also tried their fastest speed plan and Ethernet connection.  Same ongoing problems.

New Member

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1 Message

2 months ago

I am having the same problem with even greater frequency. It's getting very annoying and I'm losing patience rapidly. 

Is it equipment problems? Is it AT&T?

Need to find out quickly. 

New Member

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1 Message

2 months ago

Exact same thing happens for me 

I getting sick and tired rebooting the router 3-4 times a week and calling customer support is a dead end and all they do is Telling you rebooting the router - what is the fix ? Better router ??

Varalakshmi

Moderator

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570 Messages

2 months ago

Hi @MrY

 

Thank you for sharing your concern.

 

As per AT&T Community Guidelines, we will have to close this thread, as it is 1 year old. We would request you to post it as a new conversation.

 

Have a great day!

 

Regards, 
AT&T Moderator

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