WHY NO TECHNICIAN AVAILABLE ON WEEKDAY NIGHT AND ON SUNDAY? WHY CUSTOMER SERVICE REP LIE TO CUSTOMER
I made a repair schedule 3 times but technician does not show up. My scheduled time was 6:30 pm on Mon with customer service rep's special request note but technician called me at 3:30 pm, he did not notice about the time "6:30 pm" when I can arrive home, he did not come ever after hang up.
I rescheduled 8 pm on Wed with customer service rep's special note again. I could not use internet from last Saturday but I even cannot reschedule for next day, the earliest was Wednesday today. I received text message from AT&T about today's repair schedule 8 pm. But technician call me before 4 pm again, he says he cannot wait. He told me that I need to call Customer service rep and reschedule. My appointment time is 8 pm. AT&T canceled this schedule, not me. I called 1-800 customer service line again, customer service rep told me that she talked with technician and confirmed that he will wait. I told her, what if he leave? what if he is not there when I get home? Customer service rep reconfirmed that technician is waiting now, will wait until 6:30 pm But see, I called him an hour later when my house mate is on the way home, he says he left, he told customer service rep that he cannot wait, but WHY AT&T CUSTOMER SERVICE REP LIE TO ME? WHY WASTING MY TIME AGAIN? WHY MAKES ME SPENDING MY TIME AND ENERGY ON THE PHONE MORE THAN 30 MIN EVERY DAY.
I talked to customer service rep that do not waste my time, i will make a schedule on Sat, even though i make schedule again on weekday evening no one come at that time. But she told me technician is waiting, SHE LIED, she never listened what I say, she does not care anything about my situation.
I called 1-800 customer service again, it's already 4th time to make schedule, stupid thing.
AT&T do not have technician working at night time on weekday. Customer who work at day time can never have it repaired until Saturday.