Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help with your equipment?
thebillmania's profile

Tutor

 • 

11 Messages

Wednesday, February 12th, 2020 5:51 PM

Why is AT&T Fixed Wireless for Business still slow after three weeks

I've just been told by Darcey at the AT&T Fixed Wireless Technical Support center that there has been an ongoing problem with the service for three weeks. He tells me the ticket for this issue is AL25446397. He said the "AT&T Experts" have been working to resolve the issue (for three weeks) and there is nothing more he can do. He refused to escalate the issue to someone technical and refused to connect me with AT&T Customer Service.

Tutor

 • 

11 Messages

4 years ago

Minutes later I spoke with Phillip via the online chat support facility. He told me that ticket L25446397 (Darcey gave an extra letter on the ticket number) was for an outage but it had been resolved.

If I speak with a third AT&T staff, will I get a third response?

Employee

 • 

169 Messages

@thebillmania,

What speeds are you getting and how many devices do you have connected?

ChrisZ

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Tutor

 • 

11 Messages

@ATTChrisZ If you provide an E-mail address, I can send my measurement log. I've been measuring every 30 minutes since 12 Jan 2020, using the speedtest CLI.

Employee

 • 

169 Messages

Unfortunately I'm not able to provide that.

Feel free to reply back with the answers to my questions. Once I have that, I can see what we can do. Also, let me know what is around your modem - modem environment can impact speeds.

ChrisZ

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Tutor

 • 

11 Messages

@ATTChrisZ

There are two wired and one wireless hosts connected to the Arris device.

The Fixed Wireless antenna power supply and a network switch are near the Arris device. All of that equipment is on a shelf at eyeball height.

This is the log for the past day and a half. These measurements were made from a host with a wired connection to the Arris device. The first column is the timestamp in PST, the second is download Mbps, and the third is upload Mbps. The measurements are made between the same wired host at my end and mobspeedtest006.npm.mobile.att.net:8080 at the remote end. If you provide a place where I can deposit the log, I can provide data back to 12 Jan 2020.

2020-02-12 00:18:02,11.918695,3.089294

2020-02-12 00:48:02,8.276631,3.523102

2020-02-12 01:18:01,10.810797,3.156507

2020-02-12 01:48:02,12.774266,3.507642

2020-02-12 02:18:02,13.494714,3.100688

2020-02-12 02:48:01,14.653572,3.473863

2020-02-12 03:18:02,11.150111,3.144158

2020-02-12 03:48:02,13.139736,3.397362

2020-02-12 04:18:01,12.639346,3.12775

2020-02-12 04:48:01,12.477862,3.50089

2020-02-12 05:18:02,22.932528,3.119873

2020-02-12 05:48:01,20.5063,3.493945

2020-02-12 06:18:01,22.805954,2.554881

2020-02-12 06:48:02,18.545257,2.979344

2020-02-12 07:18:02,14.968646,3.105052

2020-02-12 07:48:02,13.350581,3.484411

2020-02-12 08:18:01,15.881192,3.097287

2020-02-12 08:48:02,16.57789,3.492637

2020-02-12 09:18:02,16.308057,3.509654

2020-02-12 09:48:02,14.174252,2.859166

2020-02-12 10:48:02,13.191723,3.084198

2020-02-12 11:18:02,14.35432,3.504207

2020-02-12 11:48:01,15.424148,3.15828

2020-02-12 12:18:02,16.189953,3.472887

2020-02-12 12:48:02,17.934735,3.035686

2020-02-12 13:18:01,15.591401,3.499166

2020-02-12 13:48:01,17.314393,2.840825

2020-02-12 14:18:02,12.494345,3.463094

2020-02-12 14:48:02,13.819741,3.151574

2020-02-12 15:18:02,13.426391,3.178709

2020-02-12 15:48:02,14.203556,3.09859

2020-02-12 16:18:02,18.870627,3.281409

2020-02-12 16:48:01,18.820718,2.927542

2020-02-12 17:18:01,18.652265,3.500678

2020-02-12 17:48:02,15.04396,3.013644

2020-02-12 18:18:02,18.835233,3.146768

2020-02-12 18:48:01,14.640381,3.488506

2020-02-12 19:18:02,14.901739,2.984329

2020-02-12 19:48:01,13.941398,3.444864

2020-02-12 20:18:01,7.412158,2.755332

2020-02-12 20:48:02,5.257653,3.486814

2020-02-12 21:18:02,7.209696,3.399052

2020-02-12 21:48:01,18.037255,3.143379

2020-02-12 22:18:01,17.685631,3.505113

2020-02-12 22:48:01,17.728505,2.960572

2020-02-12 23:18:02,15.787248,3.485556

2020-02-12 23:48:01,16.347632,3.141533

2020-02-13 00:18:01,17.075962,3.487798

2020-02-13 00:48:01,17.852257,3.0873

2020-02-13 01:18:02,14.99934,3.423466

2020-02-13 01:48:02,17.890066,3.071268

2020-02-13 02:18:02,17.994401,3.42009

2020-02-13 02:48:02,20.485428,3.088775

2020-02-13 03:18:01,12.541931,3.498975

2020-02-13 03:48:02,21.021679,3.092863

2020-02-13 04:18:01,19.611106,3.492693

2020-02-13 04:48:01,12.651425,2.893849

2020-02-13 05:18:02,17.879766,3.489329

2020-02-13 05:48:02,18.932965,3.166297

2020-02-13 06:18:02,17.902578,3.484447

2020-02-13 06:48:02,17.167039,3.104276

2020-02-13 07:18:01,5.223288,3.402761

2020-02-13 07:48:02,19.573089,3.134659

2020-02-13 08:18:02,10.996664,3.439814

2020-02-13 08:48:02,14.929782,3.503898

2020-02-13 09:18:02,11.51532,3.485443

2020-02-13 09:48:02,10.768209,3.056487

2020-02-13 10:18:02,16.959187,3.496024

2020-02-13 10:48:02,17.657558,3.144025

Employee

 • 

169 Messages

Sorry for the delay @thebillmania.

I pulled the data and placed it in excel. Your average download speed for the duration of the test is 15.24. Your upload is 3.25. There were 4 instances were speed were 5 instances where speeds were under 9Mbps.

Fixed Wireless is designed to get at least 10Mbps and up to 25Mbps, with uploads of 1Mbps.

Based on your results, your speed is within the range. Your upload is actually higher than the 1Mbps.

If there is another item I am missing, let me know.

ChrisZ

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.