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Tutor

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4 Messages

Thursday, October 18th, 2018 9:00 AM

Why do you bill in advance?

I signed up for ATT Fiber Internet on Oct 2nd, and I'm puzzled as to why I already received a bill with just 8 days into service. And you're billing me for service between Oct 2nd - Oct 9th plus one month (then) in advance (Oct 10 - Nov 9th). I know this language is included in your fine print that no one truly reads, and I'm not disputing the charges. My question is WHY bill this way. Wouldn't it have been easier to just bill in arrears like a normal bill? Let a brand new customer enjoyed your service for a month and then send them a normal bill INSTEAD of surprising them with a higher than normal bill literally within just a few days of service starting just because you want them to start paying in advance. Please explain your logic for this AT&T. 

Tutor

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4 Messages

6 years ago

There are some isps that still bill in arrears. AT&t is just one of those companies that follows pro-businesss models instead of being pro-consumer. Not everyone tries to dodge their final bill. Plus AT&t already has counter measures to prevent / recover the few who don't pay their bill like sending them to collections.

 

Other forums within this community all say that ATT does not prorate for unused service. My thing is that by forcing someone to pay in advance and then not crediting them for unused service is just morally wrong. 

 

I started service on the same date that my apartment lease started (Oct 2nd), under the notion that they would both end at the same time (Oct 1st of next year). Seems logical right? Well according to AT&T that would make perfect sense so NO. My contract will end on the same day the my lease is up (10/1/2019), but because I'm now paying for future service my last bill will be for service for the dates of 9/10/19 - 10/9/19. Considering I'm moving out and cancelling on Oct 1st 2019 (when both contracts are up), a week of future service will be paid for but not used and not refunded either. So I will basically have paid extra on my first month and overpaid on my last month. All of which would have been fixed of AT&T just billed in arrears.

Contributor

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1 Message

5 years ago

I just cancelled my inverse service with an ill coming due on 8/17/19. And that I will have to pay that bill. My big problem is if it is paid in advance why are they telling me I will have to pay another bill after that in full. I canceled my service. After this bill there should not be another one. I need a number to talk to someone that can actually help. 

New Member

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2 Messages

4 years ago

I agree that this is just a poor business practice.  I have struggled with AT&T customer service for years.  Kept them because I needed coverage in a remote area.  That has now changed so I really don't have any more excuses to keep tolerating crappy customer service.

Community Support

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231.4K Messages

4 years ago

We are here to help, @mnorton12.

 

Can you give us more clarity on your billing concerns or service concerns?

 

Let us know more information, so we can better assist you.

 

Marc, AT&T Community Specialist

New Member

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2 Messages

4 years ago

Every other utility bill I pay for following the service.  I received no notifications that at&t was changing this practice until I received the notice and watched the cute video.  Not a way to build customer loyalty.  Honestly, at&t is a hair away from being a company that will go on my "never again" list. Conversely, there are companies that I will actually promote.  at&t is far from that list.

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