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Wednesday, July 14th, 2021 2:55 PM
Error messages says safe website is blocked. Where is the exception list to add it as a safe site
1 month ago
6 months ago
ACE - Expert
Yes, @deletemelater926 has provided instructions on how to disable AT&T Internet Security if you have enabled it.
I found it on the ATT app on my phone.
5 months ago
What's happening for me is there is a site I visit for a mailing list. It is, admittedly, an insecure site (http instead of https) where I enter a username and password to access the posts on the list. But there's nothing of my info on the site. The only risk would be my username and password, which is unique to the site anyway.
I can get to the login page, but when I attempt to log in, then I'm thrown to the "phishing page is blocked" page. I am never given the message from Smart Home Manager that it blocked a page, so I cannot add it to the exceptions list. If I copy the URL and paste it back into my browser, the site takes me back to the login page, which the AT&T security doesn't block. I can loop around in this forever.
It is unfortunate that they don't give us an interface to unblock or whitelist URLs aside from doing it in the notification for these sorts of cases. I guess they assumed they would catch every block in a notification, but they clearly don't.
@JoeMacUser , to be clear, you have gone to the Smart Home Manager app and checked your notifications and you see no notification message about this site there?
@JefferMC Yes, that is correct. I've checked notifications in the app and in SHM on the web site as well.
Are there notifications but not for your site, or are there no notifications at all?
ATTHelp, are you following this??
BTW, the solution would be that given by deletemelater926 , which is to turn off the "Smart" Security entirely.
I've gotten notifications for some other sites, even for ones where I got an error from my browser but didn't get the "page is blocked" page.
Yeah, I could turn off the Security but then I'd lose whatever else it might be doing. This site isn't critical, but if I have more problems I might have to turn it all off.
3 months ago
I have the same issue. I navigate to a website, then get the AT&T Internet Security notification saying the website is blocked. No notification is received on the Smart Home Manager app, therefore the site cannot be unblocked.
This is a clearly a defect with AT&T "Smart" notifications if a site is blocked but it doesn't send a notification. And since there is no way to manually whitelist a website, it is a serious defect.
Disabling internet security entirely is not a proper solution. They need to fix their (Edited per community guidelines).
ACE - Guru
It's the proper solution when there's no evidence that AT&T ever intends to fix this 💩 software. This thread is a year old and the problem is actually much older than that.
How can we improve?
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