Happy to answer your question about the calculation period for data usage, Kleckich!
In a nutshell, we use your billing cycle when calculating data usage. For more details, please see the following passage from our home Internet data usage page:
"We based your usage measurement on your billing date. If you incur usage charges, they’ll be outlined on AT&T bills after you use the data. Depending on your billing date and when you went over your data limit in your bill period. It can take one to two bill periods for charges to show up on your bill. If you go over your monthly data limit a third time, you’ll most likely see charges for the additional data on the next month’s bill."
For more information about data usage, please visit the page linked above.
If you have more questions, we'll be here. Thanks for visiting the AT&T Community Forums!
Thank you! This info is helpful and I wS not able to find this info on my own!
Now...the difference of info in the myatt app and the Smarthome app regarding data usage and # of days left differs! Why is that?
I am very unhappy with my current plan and used to have unlimited data...when I made the change to a faster speed Iit was not clear to me that I now have a limited plan! I am a senior on fixed limited income and am not happy with the additional expenses I am incurring due to the limitations. Any suggestions on a solution? I am considering looking for other options.
You're welcome, Kleckich, we're glad that we could provide that information for you!
The myAT&T app tends to round up the amount of data used, whereas the Smart Home Manager gives the exact amount used. For example, the Smart Home Manager will show 670.55GB and myAT&T will show 671GB.
If there's a large discrepancy between the two, that is something that we can look at for you. They may just need time to sync up. To help update and sync the data usage and cycle end information, we recommend uninstalling and reinstalling both apps.
In regard to your current pricing, we'd be happy to take a look at your options and keep you in the AT&T family!
We will send you a Direct Message to get started. Look for the chat icon next to the bell icon in the upper right corner of the page.
Accepted Solution
Official Solution
ATTHelp
Community Support
•
225.7K Messages
1 year ago
Happy to answer your question about the calculation period for data usage, Kleckich!
In a nutshell, we use your billing cycle when calculating data usage. For more details, please see the following passage from our home Internet data usage page:
"We based your usage measurement on your billing date. If you incur usage charges, they’ll be outlined on AT&T bills after you use the data. Depending on your billing date and when you went over your data limit in your bill period. It can take one to two bill periods for charges to show up on your bill. If you go over your monthly data limit a third time, you’ll most likely see charges for the additional data on the next month’s bill."
For more information about data usage, please visit the page linked above.
If you have more questions, we'll be here. Thanks for visiting the AT&T Community Forums!
Aminah, AT&T Community Specialist
0
Kleckich
New Member
•
2 Messages
1 year ago
Thank you! This info is helpful and I wS not able to find this info on my own!
Now...the difference of info in the myatt app and the Smarthome app regarding data usage and # of days left differs! Why is that?
I am very unhappy with my current plan and used to have unlimited data...when I made the change to a faster speed Iit was not clear to me that I now have a limited plan! I am a senior on fixed limited income and am not happy with the additional expenses I am incurring due to the limitations. Any suggestions on a solution? I am considering looking for other options.
Thank you.
0
0
ATTHelp
Community Support
•
225.7K Messages
1 year ago
You're welcome, Kleckich, we're glad that we could provide that information for you!
The myAT&T app tends to round up the amount of data used, whereas the Smart Home Manager gives the exact amount used. For example, the Smart Home Manager will show 670.55GB and myAT&T will show 671GB.
If there's a large discrepancy between the two, that is something that we can look at for you. They may just need time to sync up. To help update and sync the data usage and cycle end information, we recommend uninstalling and reinstalling both apps.
In regard to your current pricing, we'd be happy to take a look at your options and keep you in the AT&T family!
We will send you a Direct Message to get started. Look for the chat icon next to the bell icon in the upper right corner of the page.
Talk to you soon!
Aminah, AT&T Community Specialist
0
0