For the latest on our response to Coronavirus (COVID-19), click here.
VPN and Secure work sites - 5268AC FXN Gateway
My Fixed Wireless Internet was brought in today, along with my gateway/modem/wireless Model 5286AC and I didn't check my work sites before the technician left because it never dawned on me that I might have an issue.
I cannot vpn into my companies vpn. It acts like it does and then logs me right out. Same for my secure work sites.
Frankly, I believe this has something to due with the built in firewall. Support couldn't help me. He didn't even know what VPN was. I kid you not.
What they (the sites and my vpn) are ALL telling me is that my session has expired. Every single one, right down the vpn. I can hook up to my old internet or my verizon hotspot and not have this problem. I have cleared cache and cookies. I've rebooted. I've made sure my network isn't public.
They are sending a tech out Friday but who knows if he can fix this. Do any of you have any ideas? I turned off everything I could in the firewall that could possibly be blocking my access. Why do they even have a firewall? And why can't I turn it off? I'm a big girl, I can take care of my own security.
This is the fastest internet I've ever had in my area and I'm on 14 day trial. If I can't use it to work at home the 3 days a week, it's a deal breaker for me. Which is unfortunate.