Need help with your equipment?
chefmomster2's profile

Teacher

 • 

28 Messages

Saturday, August 26th, 2017 2:19 AM

Uverse wireless gateway cannot be found message on app for both iphone and ipad.

For the past two days I have been unable to use the app because when I try to select the receiver I always get the message that the gateway can't be found. 

 

So far I have (All of these were done for both devices.)

-deleted and reinstalled the app

-closed and reopened the app

-rebooted

-tried the troubleshooting feature of the app

 

All along I do have the following:

-my list of recorded movies

-the ability to set up items for recording

- the correct guide for my location

-the ability to watch live shows on my devices

 

I cannot:

-use the app remote

-select a show from the home page on the app

-watch any shows on my television using the app because the app won't connect to the receiver

 

What next?

 

Contributor

 • 

1 Message

6 years ago

Been having this same issue in and off for the better part of 2 years. Different “reasons” for each support call. Happens every 4-6 months with me. 

It’s absurd...

 

...and still no response or action plan from ATT. 

Tutor

 • 

3 Messages

6 years ago

Hello,

 

I'm having this same issue again.  I've tried resetting the wireless gateway and device, reinstalling the app and power cycling my phone.  Can you look into this problem again?  It's happening on my wife's device as well.

Contributor

 • 

3 Messages

6 years ago

I am having the same problem now. I have AT&T Uverse at my 2nd home and App worked fine the last time I used it. Is anyone else experiencing the same problem again. 

Tutor

 • 

7 Messages

6 years ago

Same problem here.  I recently updated iOS and I am assuming that is the issue.

Tutor

 • 

3 Messages

6 years ago

My u-verse app decided it would work today.  It appears to be fixed at least for now.

Teacher

 • 

28 Messages

6 years ago

That’s absolutely great! Thank you very much for letting us know!

Teacher

 • 

12 Messages

5 years ago

Any idea what you did to fix it? still having the problem here.

Teacher

 • 

12 Messages

5 years ago

Any update on this? It's still not working.

 

Latest app version on iphone7

Contributor

 • 

1 Message

5 years ago

San Antonio on Super Bowl Sunday: “U-verse Wireless Gate not found,” even though I’m logged in to wi-fi THROUGH THE GATEWAY WITH THE PASSWORD PRINTED ON THE SIDE OF THE GATEWAY, AND CORRECTLY LOGGED INTO MY U-VERSE ACCOUNT!!!

 

PUHLEEEZE FIX!!!

Teacher

 • 

32 Messages

4 years ago

App works with IOS 12.4 but fails with IOS 13.3 for both iPad and iPhone 11.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.