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Signaladviser's profile

Guru

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1.1K Messages

Sun, Sep 28, 2014 7:43 PM

Uverse TV & Internet Intermittent

[Subject edited for better exposure]

On some days my Uverse tv and internet will just go out for about 3 minutes than return just fine tried reseting everything any one have suggestions?

aviewer

Expert

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10.1K Messages

7 y ago

You say it comes back in three minutes & you say you are tired of rebooting. If you do not reboot, does it come back in three minutes? I believe, the first item on the suggestion list should be wait five minutes.

 

But, If happens more than once a month it should be fixed. It could be a bad connection, especially if you have have COAX. Can you do anything to simplify your house wiring?

 

Or, it could be a device is starting to fail (e.g. the RG).

mibrnsurg

Expert

 • 

20.4K Messages

7 y ago


@Signaladviser wrote:

On some days my Uverse tv and internet will just go out for about 3 minutes than return just fine tried reseting everything any one have suggestions?


What are the lites on the RG doing when it goes out, almost sounds like it's retraining and continuing?

 

If you can, download SomeJoe's Uverse Realtime: http://www.uverserealtime.com/

Then post (using the little tree on the reply page) these screenshots:
IP Profile
Bitloading
Error Table
Coax/HPNA (if there is anything showing up)

Works on Windows, not Mac unluckily (virtual machine running Win will work). These will show us info to diagnose. Hide your personal info on the Config page of Realtime.

A working installation of VDSL-based AT&T U-Verse® using a 2Wire 3800HGV-B, 3801HGV, 3600HGV, or i3812V router required. 😉

 

Chris
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I Call It Like I See It, Simply a U-verse user, nothing more

Guru

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1.1K Messages

7 y ago

Replaced the motorola  device and it is working perfectly.

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