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Mon, Jun 29, 2020 2:35 PM

uverse internet speed

during the pandemic I've been doing webinars for a near by collage.  my internet has been slow and unreliable (got dropped a couple of times using Microsoft Teams).  I also couldn't get a wireless google search consistently for over a week (paying for 100 speed).  Finally when I got time to make the customer service call (several hour ordeal), my speed magically shot up to the 80's (wired test), where it currently still is.  The question is:  Why should I need to call customer service (whole other bad experience), to get even close to what I been paying for?

#isn't that cheating?

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