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jackt123

Teacher

 • 

8 Messages

Wed, Apr 18, 2012 8:16 PM

Uverse internet gateway parental controls for 2Wire - i38HG - i3812V system

Does anybody know how to set up internet limits / access control on the 2wire i38HG - i3812V gateway router?

On my old Belkin router, I could limit my kid's IP addresses from accessing the internet between 10pm and 6am.  This included all devices: PC and iTouch.  And with the new 2wire system I can't find this setting in advance configuration. 

I found the manual for the 2Wire i38HG - i3812V on the ATT website. http://www.att.com/support_media/images/pdf/uverse/iNIDv2_UG.pdf
and on page 66 it shows exactly what I need, but my gateway configuration does not have this option.  The screen shot in the manual shows the Uverse and ATT logo, but nobody at ATT tech service knows about this setup or manual.

Is there different firmware out there to activate this menu?

 

The ATT tech service is not helpful.  They can get me to totally block an IP address, but I just want to set a time limit.
The people at 2Wire said to talk to the people at ATT.Smiley Mad

I am stumped! 
Should I do a router behind a router?    Has anyone done this?

I know I am not the only parent out there that wants this.  You would think it would be standard on this new system.


Yes, I know that there are different software programs for PC's that will limit internet usage, but there is nothing for iTouch, iPads, or other tablets.  And yes, I know I can take the items away at night.

Here are my particulars for my gateway:
System Information
Manufacturer    2Wire, Inc.
Model    i3812V
Hardware Version    000705-004
Software Version    6.3.7.37-enh.tm

Wireless Access Point
Manufacturer    2Wire, Inc.
Model    i38HG
Hardware Version    2700-100679-004
Software Version    6.3.7.37-wifi.tm

Responses

SomeJoe7777

Expert

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9.4K Messages

8 years ago


@SomeZ wrote:

 

I have U-verse 2WIRE 3800HGV-B  AT&T router gateway. I try for good parental control for internet access. Your router-behind-router method is good for our second router's parental control functions. How about the first router (AT&T 2WIRE) internet aceess because the kids can use the LAN ports on the first (bridge) router to directly acees the internet with an ethernet cable, just bypass the second router ?


 

It is a given that if someone has physical access to equipment, they can usually bypass any security controls that are present.  If they have physical access to your router, they can simply reset it with the reset button on the back and then have free access to anything.

 

If your kids are this advanced, the only solution is to physically secure the routers and network hardware in a locked cabinet, closet, etc.

 

mrcpuhead

Teacher

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14 Messages

8 years ago

I was recently told by an AT&T service tech that AT&T doesn't support configurations involving third party routers, which is what I had when he arrived for a service call.  I had set up a linksys router/WAP to provide additional wireless device capacity in my home.  The tech did, though, indicate that a simple router or hub was OK, so I may still be able to implement your suggestion if I turn off the WAP features of the linksys.

 

Like the original poster, I'm frustrated that AT&T doesn't provide native parental control support at the gateway.  End user-based solutions are a pain to manage, and in some cases easy to circumvent, even in a home network! Smiley Mad

Contributor

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2 Messages

8 years ago

Has anyone solved the parental control issue?

 

I have installed a Cisco router behind 2wire router which allow me to give access based on time of day. But my smart 16 year old son found a way around it. All he had to do was to reset the 2wire router passwd ( default passwd is edged on the box) and get himself access to 2wire.

 

My response was to turn off the wifi on 2wire router. He figured it out as well. I changed the IP address on 2wire router but he found the new IP address by connecting to the router by wire and did a  ipconfig on his laptop.

 

I called Uverse support and asked them to send me a modem only box. I told them I do not want a router but they said they do not have such a box.

 

I have ran out of solutions. I am left with taking the 2Wire router every night before I go to bed or changing the provider. I do not like any of these solutions.

 

any idea?

Contributor

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2 Messages

8 years ago

My son was punished for his actions but punishment is only a short term solution. I cannot disconnect his Internet access. I need to limit it and I still do not have a good solution.

Voyager

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3 Messages

7 years ago

AT&T should be ashamed of themselves. I have the same issue, went through the same steps with the same result - after 45 minutes and being passed from one agent to the next; Tech Support was clueless. The finally passed me to AT&T Connect who offered to help me after I pay a one time charge of $49, or sign up for a monthly $15 for ongoing support. Afterwhich I thanked the Rep who I knew would be clueless as well after a few minutes of discussing my issue with her, and hung up. So, as you, I now must reach out the "community" (i.e. AT&T Customers, who are left fending for themselves since. BTW, you have to have the patienc e of a saint to weed through all of AT&Ts FAQ "bloatwear" on the subject. I tried, and ended up with nothing to show for my efforts. A total waste of time.

Voyager

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3 Messages

7 years ago

I found this hardware solution on the internet: {commercial link removed}

 

Contributor

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1 Message

7 years ago

I am not that internet savy, but I realize that the uverse router is not allowing me to setup parental controls.

I would like to find out the easiest way to do it.

Do you think AT&T will give me a different router for uverse?

Or should I buy one from frys electronics and connect it to the current uverse router?

I am afraid of messing up the whole thing and not having internet access at all.

PLEASE HELLLLLLP!

JefferMC

ACE - Expert

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17.8K Messages

7 years ago


@xeeebra wrote:

I am not that internet savy, but I realize that the uverse router is not allowing me to setup parental controls.

I would like to find out the easiest way to do it.

Do you think AT&T will give me a different router for uverse?

Or should I buy one from frys electronics and connect it to the current uverse router?

I am afraid of messing up the whole thing and not having internet access at all.

PLEASE HELLLLLLP!


The U-verse RG firmware does not have parental controls built in to it.  If you wish to have parental controls on your Internet access, then you'll need to either (1) install software on each PC, or (2) acquire your own router that has the parental controls you seek and install it behind the RG using the instructions from post 2 in this thread.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

5 years ago

I'm cancelling my uverse.  Parental controls are not just for teens who may have a moment of weakness, but for small kids who can inadvertently get on stuff you don't want them to.  This is insane.  Leaving the internet open is like leaving the gun cabinet open ( I don't have a gun cabinet).  By the time you find out it didn't work, it's invaded you home.  Insane.  Cancel. There are other providers, and you'll be happier in the long run.

JefferMC

ACE - Expert

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17.8K Messages

5 years ago

AT&T actually provides Internet Parental Security software, but it only runs on PCs.  Installing your own router is an easy thing to do and gives you whatever control you're willing to purchase in a router.

 

Cancel your U-verse if you want, but before you sign up for your next provider, I'd suggest you ask them about their Parental Controls for their Internet service.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

4 years ago

Ridiculous Uverse does not have parental controls.  I specifically asked AT&T this question before I switched to uverse for internet and was told yes they do have parental controls.  Then I discover after service install that the AT&T parental control software is not even available anymore to download.  Extremely disappointed AT&T!!!!  Guess I will try to figure out the router behind router set up.  This sucks. 

ACE - Expert

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15.7K Messages

4 years ago

@beachgirl88  I don't know if this link works but have you tried to download the software from here?

 

AT&T Parental controls

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

4 years ago

Yes I did try that and it would not let me download so I called AT&T and was told the software is no longer available. 

Contributor

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1 Message

4 years ago

I have the linksys router and it worked fine for parental controls however my tech savvy son decided to login to the ATT router website and directly connect his phone to the att router and bypass the linksys router. Now i am trying to block his mac address of his phone on my att router so he has to go thru the linksys router.

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