Uverse internet dropped from 45Mbps to 24 Mbps after ending Uverse TV and moving to Directv
Perhaps a technician can help me here...
I recently had Uverse 450 TV service along with Internet 45Mbps service.
I bought the hype that Uverse is going away and that all things Directv is the future. So I bit ...
i order directv. It was installed today and works. I called and terminated my Uverse 450 service and when that happened, my Internet speed dropped in half. I can no longer get 45Mbps .... at all. I was told that without Uverse tv, I can only get max 24 Mbps ....
This is not what I signed up for.
After escalating my call, AT&T does not know why my Internet service was degraded back to 24Mbps. Gigapower is their future, but gigapower doesn't work - I tried. They came out and said it's not ready even though they said it was.
I have decided to end directv and go back to my Uverse service and restore my Internet speed and tv. If this can't be done - I'll cancel AT&T altogether and switch..
This has been a nightmare. I wish someone at AT&T who knows what they are doing can help me. My account still shows Internet 45 ... but no such speed anymore.