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thenneman's profile

Contributor

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2 Messages

Fri, Aug 22, 2014 6:30 AM

Uverse Internet Continually Drops

Hi. I'm writing in hopes that someone can help solve an on-going problem with my Uverse Internet connection. It continually drops. I've read other posts such as this one, and I have followed those instructions. Didn't fix the problem. I called AT&T customer service, which sent a new router. Didn't fix the problem. I have watched YouTube videos, read other posts — you name it — and I haven't found a solution to my connectivity problems. So this is my last-ditch attempt before I simply give up on Uverse and switch to a different provider.

 

If anyone has a solution, please share it. I have the AT&T Motorola NVG510 router. My service will work for at a few seconds sometimes, go out for a few minutes, return for a few seconds or minutes and continue with the on-off cycle. It is frustrating and interferes with my work. I appreciate any help. Thank you.

mibrnsurg

Expert

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20.4K Messages

7 y ago

Are you losing the wireless connection or the RG/modem is losing connection to ATT?  You are not clear on what is happening. Smiley Surprised

 

Chris

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Contributor

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2 Messages

7 y ago

Hi Chris,

 

It's always the service that drops. If it helps, all the lights remain green except for the light indicating service. That light turns red.

 

Thanks,

Todd

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