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jwallphoto

Mentor

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13 Messages

Thu, Jun 13, 2013 4:25 PM

Uverse internet connection doesn't work

When I left for work in the morning, my AT&T DSL connection was working. When I came home after a Uverse install, it no longer worked. The installer told my wife he thought my Citrix account might be the problem, but my office IT guys say no way. The AT&T phone-support guy gave up after running through some command prompts and said my computer was the problem. My wife's computer, a Mac laptop, does work, both wirelessly and via ethernet. My computer is an ethernet connection only. I have tried various things, disabling the firewall, changing the DNS from auto to 8.8.8.8, etc., run all the diagnostics. No dice. This is a Windows Vista machine with SP2.

Responses

jwallphoto

Mentor

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13 Messages

7 years ago

I'm on my wife's Mac and don't know my way around it. (I'm sure she would have no idea how to help me.)

jwallphoto

Mentor

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13 Messages

7 years ago

I underrated my wife! Her IP address said 192.168.1.64

DavidCS

Community Support

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1.7K Messages

7 years ago

On a Mac, you should be able to click on that wireless icon at the top and go to open network preferences.

From there, there will be a list of all the possible ways to connect a device to the Mac.

Choose the way she is connected to highlight it and click the advanced button at the bottom right.

Click on the TCP/IP tab and it should have your information.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
DavidCS

Community Support

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1.7K Messages

7 years ago

That is great to hear, but unfortunately, it means that there is something wrong with your computer settings because you should be on the same block as she is on.

She is on 192.168.1.x but you are on 192.168.2.x.

You can try to manually correct this yourself by statically programming a route in your TCP/IP stack and just use a different IP address but the same subnet mask and default gateway, but that probably won't fix it because if it is pulling the wrong IP, there is probably a bigger underlying problem.

But you can always try

IP: 192.168.1.200

Subnet Mask: 255.255.255.0 (I'm assuming it's this but confirm it with your wife's computer)

Default Gateway: 192.168.1.254 (I'm assuming it's this but confirm it with your wife's computer)

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
jwallphoto

Mentor

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13 Messages

7 years ago

I tried 192.168.1.200 but got a message that I didn't have a valid IP address. When I used my wife's IP address, I was told another computer is already using it.

jwallphoto

Mentor

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13 Messages

7 years ago

...a valid IP configuration, I should have said.

jwallphoto

Mentor

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13 Messages

7 years ago

I ran another diagnostic on the connection and got the strangest message. "There is nothing wrong with your internet connection." EUREKA!! All I did was try 60 instead of 200. Muchas gracias. You are an ace!

DavidCS

Community Support

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1.7K Messages

7 years ago

That is great to hear. I am glad it is all working now. Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.