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Tutor

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6 Messages

Sun, Apr 19, 2015 10:42 PM

U-Verse High Speed Internet my butt.

I can never play games without having high pings. I use to use dsl and I would get about 50 pings in league of legends and counter strike global offensive. But after switching to uverse about a year and a half ago (worst decision), my ping for league of legends has been 140-150 and counter strike has been 190-200 ping. I am now fed up with the slowness of the internet. We payed for 6mbs download speed but we only get 3mbs. Here's the proof: http://www.speedtest.net/my-result/4302153125. I hope ATT fixes this or else I'm moving to another ISP

Responses

mibrnsurg

Expert

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20.4K Messages

5 years ago


@KevinPham wrote:

I can never play games without having high pings. I use to use dsl and I would get about 50 pings in league of legends and counter strike global offensive. But after switching to uverse about a year and a half ago (worst decision), my ping for league of legends has been 140-150 and counter strike has been 190-200 ping. I am now fed up with the slowness of the internet. We payed for 6mbs download speed but we only get 3mbs. Here's the proof: http://www.speedtest.net/my-result/4302153125. I hope ATT fixes this or else I'm moving to another ISP


Your link comes upto a 404 page, not on the website.  Either way I'd contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service Internet speed problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Edit: You have an extra '.' at the end of your link, erasing in my address bar brought up your speed test.

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

browndk26

ACE - Professor

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2.3K Messages

5 years ago

Have you contacted Customer Support about the slow speeds?

 

That is your first step to see if the problem is fixable.

 

Edit:

 

Do what mibrnsurg said to do.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

5 years ago

Where can I find my account #?

hpmsrm

Master

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5.7K Messages

5 years ago

Chris suggested the best route to go to get help with the speed problem.   I just checked the speed on our service.  We pay for 18 mbps down.  Here is how it tested out on my laptop....connected wirelessly.

 

speed test 4-19-15.jpg

 

Two or three years ago we did not get this much speed but AT&T must have made some improvements somewhere along the line.  The TV was running on U-verse at the same time that I ran this test a few minutes ago.

 

I might also mention that early on....we found that our Internet really slowed down in the evening after everyone in the neighborhood got home and got on line.  I checked and found that all my neighbors were on the 2.4 gHz Wi-Fi band.  So I purchased a NetGear dual-band router and set our home network up using the 5 gHz band.  No local traffic there and that was the end of that speed slow down in the evenings.  It would be nice if AT&T would add 5 gHz capability to their RG.

 

Phil

The problem with socialism is that you eventually run out of other peoples' money.
.......Margaret Thatcher
browndk26

ACE - Professor

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2.3K Messages

5 years ago


@KevinPham wrote:

Where can I find my account #?


Look at the top right corner of any page of your bill. A 9 digit number.

 

Are you doing the speedtest wired or wirelessly? Wireless probably won't be as good as wired.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.